QUESTION 121
A user reports that their device is overheating after recently installing several applications. They also notice several pop-ups. Which of the following should a technician do to troubleshoot this issue?
A. Close all programs and restart the device.
B. Run a malware scan on the device.
C. Check for any OS updates on the smartphone.
D. Determine if there are any hardware issues on the device.
Correct Answer: B
QUESTION 122
A user reports that when visiting a bank’s website , the page states that the computer has been hacked. A technician was able to access the website successfully. Which of the following should the technician advise the user to do next?
A. Reset the user’s domain credentials.
B. Update the cookies for the website.
C. Check for typos in the web address.
D. Clear the web browser cache.
Correct Answer: C
QUESTION 123
A Microsoft OS laptop user requests an alternative log-in authentication method because they have forgotten their password multiple times. Which of the following should a technician enable to satisfy this request?
A. Single sign-on
B. Windows Hello
C. BitLocker
D. User Account Control
Correct Answer: B
QUESTION 124
A users company-issued mobile device is having issues browsing the internet Many news articles found by following social media links have missing images , and top search results for product purchasing produce errors when followed. Which of the following is most likely causing these symptoms?
A. Device encryption
B. Antivirus software
C. Content filtering
D. Missing updates
Correct Answer: C
QUESTION 125
A technician is configuring a wireless network to maximize compatibility with connected devices. Which of the following should the technician use?
A. WPS
B. WPA3
C. WPA2
D. WEP
Correct Answer: C
QUESTION 126
A user reports that their browser is not responding as expected. The user types comptia.org into the address bar, but the browser opens a shopping website. A technician checks the user’s computer settings and clears the browser cache. The browser is still not working as expected even after a reboot. Which of the following should the technician check next?
A. Hosts file
B. Pop-up blocker
C. IP settings
D. Certificate store
Correct Answer: A
QUESTION 127
A customer laptop has been shutting down unexpectedly. The customer explains that a blue screen appears just before the laptop turns off, but the screen disappears too quickly to see anything. Which of the following tools should a technician use to find details about the error?
A. Performance Monitor
B. Device Manager
C. Event Viewer
D. System Information
Correct Answer: C
QUESTION 128
A support representative reports that their laptop is displaying a message stating Limited internet connectivity. The representative had helped a remote customer earlier in the day by restarting the customers local web service. A technician examines the representative’s laptop and verifies that there are no other issues on the network. However, there is no internet connectivity from the laptop. Which of the following should the technician do next?
A. Ensure that the laptop is not connected to a client VPN.
B. Open a ticket with the ISP to solve the upstream connection loss.
C. Replace the support representative’s laptop.
D. Escalate to the NOC to start a packet capture on the laptop.
Correct Answer: A
QUESTION 129
A technician wants to run a portable, bootable diagnostic tool on user workstations. Which of the following should the technician use to achieve the goal without overwriting the workstations’ local OSs?
A. USB
B. SSD
C. SATA
D. SCSI
E. HDD
Correct Answer: A
QUESTION 130
Which of the following allows a Linux user to retrieve a list of active processes?
A. find
B. apt
C. ps
D. grep
Correct Answer: C
QUESTION 131
After a technician applies updates, several users see a BSOD on their computers at startup. The technician uninstalls the Windows patches, but the issue persists. Which of the following is most likely causing the issue?
A. Hardware failure
B. Unverified updates
C. Faulty drivers
D. Enabled encryption
Correct Answer: C
QUESTION 132
A user’s computer is experiencing issues running Windows Vista. The computer frequently freezes and performs slowly when multiple applications are open. The computer is primarily used for legacy, critical software that has no modern alternatives and cannot run on a newer OS. Which of the following actions most effectively resolves the performance issues?
A. Upgrading the system RAM
B. Replacing the HDD with an SSD
C. Defragmenting the hard drive
D. Installing Windows Vista updates
Correct Answer: A
QUESTION 133
Which of the following best describes XFS?
A. A filesystem used by the Linux OS
B. A filesystem used by iOS
C. A filesystem used by the Windows OS
D. A filesystem used by the macOS
Correct Answer: A
QUESTION 134
Which of the following is a reason for a company to use on-premises AI instead of cloud-based AI?
A. Appropriate use
B. Avoiding hallucinations
C. Data privacy
D. Avoiding bias
Correct Answer: C
QUESTION 135
A support specialist must apply a new application update to an entire organization. Which of the following is the first step in this process?
A. Backup plan
B. Request forms
C. Sandbox testing
D. Peer review
Correct Answer: B
QUESTION 136
Which of the following is required to have a central log-in for a Windows computer?
A. Domain membership
B. Workgroup
C. Active Directory
D. Local Group Policy Editor
Correct Answer: C
QUESTION 137
A company is implementing the 3-2-1 backup rule. Which of the following should the company do?
A. Perform both full and differential backups.
B. Test the backup integrity every three weeks.
C. Keep all backup media on site for fast recovery.
D. Use at least two different types of media.
Correct Answer: D
QUESTION 138
After installing a third-party program, a user notices that the fan on their computer constantly spins. A technician reviews Task Manager and identifies several processes that are utilizing significant CPU load. Which of the following is most likely running on this device?
A. Stalkerware
B. Spyware
C. Cryptominer
D. Keylogger
Correct Answer: C
QUESTION 139
Which of the following types of malware would most likely be detected when observing unusually high CPU usage?
A. Keylogger
B. Trojan
C. Cryptominer
D. Rootkit
Correct Answer: C
QUESTION 140
The Chief Information Officer (CIO) is overseeing a project to integrate existing business processes to an enterprise resource planning system. The CIO identifies the scope of the change and provides it to the IT department Which of the following is the first change management procedure to perform before measuring the impact to the systems?
A. Backup plan
B. Risk analysis
C. Document findings
D. Sandbox testing
Correct Answer: B