QUESTION 1
A technician needs to apply a settings file to all user workstations. Which of the following tools should the technician use to import the file?

A. lusrmgr.msc
B. devmgmt.msc
C. regedit.exe
D. msconfig.exe

Correct Answer: C

QUESTION 2
A customer must access the contents of the AppData folder, which is in the local user profile. Which of the following should a technician configure so the customer can easily navigate to this location?

A. Indexing
B. File Explorer Options
C. Privacy
D. Ease of Access

Correct Answer: B

QUESTION 3
A user installed an application on their phone from an unofficial application store. The phone then crashes frequently, and several ads appear even when no applications are running. Which of the following steps should the user take to resolve this issue?

A. Uninstall the application and run an antivirus scan.
B. Perform a factory reset and restore data from a backup.
C. Close all running applications to use fewer resources.
D. Adjust the battery optimization settings to improve performance.

Correct Answer: A

QUESTION 4
A customer is unable to open some files on their system. Each time the customer attempts to open a file, the customer receives a message that the file is encrypted. Which of the following best describes this issue?

A. Keylogger
B. Ransomware
C. Phishing
D. Cryptominer

Correct Answer: B

QUESTION 5
A technician is updating a virtual desktop. The technician discovers that a single update interferes with a business-critical application. The technician reviews the vendor website and learns that the application is EOL and will not receive any further development. Which of the following should the technician do to restore the functionality with minimum downtime?

A. Perform a System Restore.
B. Uninstall and block the patch.
C. Upgrade the application.
D. Change the underlying hypervisor.

Correct Answer: B

QUESTION 6
Which of the following is found in an MSDS sheet for a battery backup?

A. Installation instructions
B. Emergency procedures
C. Configuration steps
D. Voltage specifications

Correct Answer: B

QUESTION 7
A user is unable to upload files to the corporate servers from their mobile phone when outside the office, but uploading files works without issue when they are in the office. The user briefly saw an error notification but dismissed the error before reading it Which of the following should a technician do to determine the root cause?

A. Check the data usage limit.
B. Enable airplane mode.
C. Verify the last device reboot.
D. Enable Bluetooth connectivity.

Correct Answer: A

QUESTION 8
A user reports that their corporate mobile phone is lost. Which of the following protects the data locally on the phone from unauthorized access?

A. Password manager
B. Degaussing
C. Remote wipe
D. Antivirus

Correct Answer: C

QUESTION 9
Which of the following is a reason for a company to use on-premises Al instead of cloud-based AI?
A. Appropriate use
B. Avoiding hallucinations
C. Data privacy
D. Avoiding bias

Correct Answer: C

QUESTION 10
An administrator is investigating a zero-day vulnerability on a core system. If the vulnerability is not patched, the negative impact to business could be significant. The vendor has released a patch, but it requires downtime to deploy. Which of the following actions should the administrator take?

A. Create a standard change request.
B. Implement an emergency change.
C. Immediately freeze all changes.
D. Continue operations until the next change interval.

Correct Answer: B

QUESTION 11
A technician is helping to create a desktop backup policy for the company. The requirements include ensuring that the backups work as intended and recovery is possible. Which of the following routine tasks should the technician include in the policy to meet these requirements? (Select two).

A. Incremental backup
B. Backup reconfiguration
C. Backup testing
D. Differential backup
E. Purging old backups
F. Full backup

Correct Answer: BF

QUESTION 12
A technician thinks a computer is not receiving some settings from the corporate domain. Which of the following tools should the technician use to gather more relevant information?

A. chkdsk
B. systeminfo
C. gpresult
D. nslookup

Correct Answer: C

QUESTION 13
A Windows user is having trouble accessing a fileshare. The technician would like to confirm the username that the machine is currently logged in to. Which of the following should the technician use?

A. net user
B. tracert
C. whoami
D. hostname

Correct Answer: D

QUESTION 14
A company wants to use its directory database to authenticate users to its wireless network. Which of the following should the company use to accomplish this task?

A. MFA
B. WPA3
C. RADIUS
D. LDAP

Correct Answer: C

QUESTION 15
A user reports that their internally hosted CRM application splash screen attempts to load, pauses for a few seconds, and then disappears. A technician installs the application software on their computer and is able to recreate the issue. When checking the application logs, the technician sees the following:
Windows could not start the CRM service on Local computer 10169. The service did not start due to a log-on failure.

Which of the following would most likely cause this issue?

A. The user typed their account password incorrectly.
B. The bandwidth available is insufficient to run the application.
C. VLAN settings are blocking communication to the hosted application.
D. The LDAP service account used by the service is disabled.
E. The computer does not meet minimum hardware specifications.

Correct Answer: D

QUESTION 16
Which of the following commands is used to validate the IP settings of a Windows OS?

A. ipconfig
B. net use
C. route print
D. ping

Correct Answer: A

QUESTION 17
A smartphone user unsuccessfully attempts to open an email attachment that includes an unexpected overdue invoice. After that attempt, the user notices performance issues while using the mobile browser and other applications. The user restarts the smartphone, but the issue persists. Which of the following actions would most likely resolve the issue?

A. Forcing the smartphone to shut down and restarting it
B. Deleting the email containing the attachment
C. Wiping the device and resetting it to factory defaults
D. Uninstalling and reinstalling the mobile browser

Correct Answer: C

QUESTION 18
A technician follows the proper procedure for malware removal on an infected computer. However, the technician is unable to remove all the malware and decides to reload the OS. Which of the following should the technician select?

A. Version upgrade
B. System restore
C. OS repair
D. Clean install

Correct Answer:

QUESTION 19
Which of the following security technologies is designed to enable security visibility and respond to traffic outside of the host and at the network level?

A. RADIUS
B. UAC
C. XDR
D. Antivirus

Correct Answer: C

QUESTION 20
Which of the following provides information to employees, such as permitted activities when using the organization’s resources?

A. AUP
B. MNDA
C. DRM
D. EULA

Correct Answer: A