QUESTION 101
A malicious actor uses multiple endpoints to target a single endpoint. Which of the following describes this threat?
A. On-path attack
B. Structured Query Language injection
C. Brute-force attack
D. Distributed Denial of Service
Correct Answer: D
QUESTION 102
A technician is designing a solution to automatically save users’ local documents, pictures, and files to the network. The network is in an Active Directory environment. Which of the following will the technician most likely do?
A. Enable System Restore.
B. Create recovery points.
C. Configure folder redirection.
D. Manage Windows server backups.
Correct Answer: C
QUESTION 103
Which of the following features is only available in Windows 10 Pro, Enterprise, and Education?
A. BitLocker encryption
B. Windows Defender
C. Microsoft Edge browser
D. Windows Hello
Correct Answer: A
QUESTION 104
A systems administrator wants to manage a Linux server from a remote laptop using a disk management tool that is only accessible via the GUI. Which of the following should the administrator install?
A. Secure Shell (SSH)
B. Kernel-based virtual machine (KVM)
C. Virtual Network Computing (VNC)
D. Virtual private network (VPN)
Correct Answer: C
QUESTION 105
A technician needs to change hibernation settings on a Windows computer by applying a batch file. Domain policies are unavailable. Which of the following is the best way to achieve this goal?
A. Update Power Options in the Control Panel.
B. Update the computer’s firmware.
C. Run gpupdate from a command prompt.
D. Use the powercfg command in PowerShell.
Correct Answer: D
QUESTION 106
A user reports that double-clicking on an application’s shortcut fails to launch a program. A technician thinks that the application process is running in the background in an unresponsive state. Which of the following tools should the technician use to resolve the issue?
A. Resource Monitor
B. Task Manager
C. Event Viewer
D. Registry Editor
Correct Answer: B
QUESTION 107
A technician is supporting the deployment of a new software package in an organization. The technician discovers several repeat issues during the deployment process. Which of the following should the technician create before the deployment is complete?
A. Knowledge base articles
B. Configuration management database
C. Internal service-level agreements
D. Major incident reports
Correct Answer: A
QUESTION 108
A vendor normally releases security patches for its operating system on a monthly basis. An administrator receives an email from the vendor that says the vendor has published a patch for a zero-day flaw in its operating system outside of the normal patch schedule. Which of the following actions should the administrator take first in order to properly address this issue in a production environment?
A. Wait until the next monthly patch is issued and deploy it with those updates.
B. Immediately deploy the patch to all company-owned computers.
C. Delay the patch deployment to not interfere with the production environment.
D. Deploy the patch to a small number of computers in order to test it in a lab.
Correct Answer: D
QUESTION 109
Which of the following script types requires that the system mode is set to Unrestricted to run unsigned scripts?
A. .js
B. .py
C. .psl
D. .bat
Correct Answer: C
QUESTION 110
While working from home, the Chief Financial Officer (CFO) needs to open reports from accounting software. When the application opens, the CFO sees the error Unable to connect to database. Which of the following should the CFO do first?
A. Confirm the application is up to date.
B. Return to the office.
C. Restart the PC.
D. Verify the VPN status.
Correct Answer: D
QUESTION 111
A help desk technician needs to remove RAM from retired workstations and upgrade other workstations that have applications that use more memory with this RAM. Which of the following actions would the technician most likely take?
A. Demagnetize memory for security.
B. Use antistatic bags for storage and transport.
C. Plug in the power supply to ground each workstation.
D. Install memory in identical pairs.
Correct Answer: B
QUESTION 112
A desktop technician must build a computer that can mount an application disk formatted with XFS. Which of the following OSs should the technician install?
A. Windows
B. Chrome OS
C. Linux
D. macOS
Correct Answer: C
QUESTION 113
A user is unable to access an external vendor website from the corporate network. Which of the following Windows command-line tools should a technician use to determine where the issue is potentially occurring?
A. ipconfig
B. nslookup
C. ping
D. tracert
Correct Answer: D
QUESTION 114
Company employees do not have assigned workspaces and regularly work at different computers and physical locations. Which of the following should the company implement to maintain data security and minimize the amount of user data that needs to be transferred?
A. Centralized certificate storage
B. Cloud email
C. Portable drives
D. Roaming profiles
Correct Answer: D
QUESTION 115
Which of the following is best used to detect and record access to restricted areas?
A. Bollards
B. Video surveillance
C. Badge readers
D. Fence
Correct Answer: C
QUESTION 116
A technician receives a ticket stating that the Net Logon service is not running. The technician attempts to start the service, but it immediately stops. The technician notices that no scripts have run at logon and standard applications are not installed. Which of the following is most likely the issue?
A. The GPO has not installed all applications.
B. The Net Logon service needs to be reinstalled.
C. The computer needs to be joined to a domain.
D. The Net Logon service has been configured for manual startup.
Correct Answer: C
QUESTION 117
After a user installs a mobile application from an advertisement, the phone’s battery dies a few hours later, and it is hot to touch, even when not in use. Which of the following should a technician do first?
A. Check for unauthorized device administrators.
B. Contact the software developer.
C. Run a mobile malware scan on the phone.
D. Ensure appropriate MDM policies are applied.
Correct Answer: C
QUESTION 118
A technician is replacing the rack-mounted UPS. Which of the following should the technician consider?
A. Determining availability of compressed air
B. Getting assistance to lift the hardware
C. Checking local low-voltage regulations
D. Testing the fire suppression system
Correct Answer: B
QUESTION 119
A user created an incident report and marked it as “urgent” in the IT help desk portal. The user approaches the help desk manager because the user did not receive assistance on that same day. Which of the following documents should the manager review with the user?
A. SOP
B. EULA
C. AUP
D. SLA
Correct Answer: D
QUESTION 120
Which of the following tools should a technician use in macOS to restore an older version of a file?
A. Disk Utility
B. FileVault
C. Spotlight
D. Time Machine
Correct Answer: D