QUESTION 81
A company requires technicians to verify that files downloaded from the internet have not been modified. Which of the following should the technicians use for validation?
A. Hashing
B. SSL certificate
C. Plug-in
D. Extensions
Correct Answer: A
QUESTION 82
A customer wants to format an external hard drive to work on both Windows and macOS. Which of the following filesystems is the best to use?
A. NTFS
B. exFAT
C. APFS
D. XFS
Correct Answer: B
QUESTION 83
Which of the following is most important for protecting intellectual property from being shared on social media platforms?
A. SLA
B. AUP
C. ACL
D. NDA
Correct Answer: D
QUESTION 84
A user’s new laptop, which was advertised as gaming ready, is performing slowly when the user is playing a modern game. However, when the user is playing a less resource-demanding game, the user does not see any lag. Which of the following should a technician do to resolve the issue?
A. Overclock the RAM.
B. Enable NIC teaming.
C. Select dedicated graphics.
D. Activate CPU hyperthreading.
Correct Answer: C
QUESTION 85
Acustomer’s desktop PC that is running a legacy version of Windows is slow when accessing files and programs. A technician remotely connects to the PC and examines the following configuration:
System memory: 32GB DDR4 3200MHz
System drive: 7200 RPM300GB HDD
System CPU: i5 3.0GHz Quad core HT
System ambient temperature: 147°F (64°C)
The technician does not see any indicators of compromise and no S.M.AR.T. errors are present. Which of the following should the technician do first to improve the PC’s performance?
A. Use the Disk Defragmenter tool.
B. Replace the motherboard.
C. Perform a malware scan.
D. Install additional case fans.
Correct Answer: A
QUESTION 86
A customer calls the help desk to report slow internet speeds. The customer has a three-year business agreement with a cable ISP. A technician is dispatched to the site and determines that the modem is outdated and must be replaced. The customer is frustrated with the diagnosis because the only issue with the equipment is the slow internet speeds, and the customer does not want to incur additional expenses. Which of the following actions should the technician take to de-escalate the situation?
A. Explain that the situation will not get any better even if the customer yells louder.
B. Immediately end the interaction and call the regional supervisor.
C. Upsell additional equipment to improve the company’s bottom line.
D. Reassure the customer the equipment is covered per the contract.
Correct Answer: D
QUESTION 87
A user needs to install and uninstall software on their Windows laptop but does not need to manage user accounts. The company follows least-privilege principles. Which of the following account types meets these requirements?
A. Guest
B. Power user
C. Service
D. Administrator
Correct Answer: B
QUESTION 88
Which of the following data destruction methods is most appropriate to ensure that classified information on hard drives cannot be recovered?
A. Overwriting with a software-based secure erase program
B. Degaussing followed by physical shredding
C. Formatting with a low-level format tool
D. Encrypting the drives and storing them securely
Correct Answer: B
QUESTION 89
Recently, the number of users sharing smartphone passcodes has increased. The management team wants a technician to deploy a more secure screen lock method. Which of the following technologies should the technician use?
A. Pattern lock
B. Facial recognition
C. Device encryption
D. Multifactor authentication
Correct Answer: B
QUESTION 90
A technician is reviewing an organization’s current incident management policy. The organization uses a third-party vendor to protect the organization’s assets with multiple tools. Which of the following service types is the organization using?
A. PaaS
B. EDR
C. MDR
D. XDR
Correct Answer: C
QUESTION 91
An organization notices that its employees often leave their desks without logging off their workstations, leading to unauthorized access by other staff members. Which of the following should the IT department do to address this issue?
A. Implement full disk encryption.
B. Disable remote desktop access.
C. Configure inactivity timeout settings.
D. Set up multifactor authentication.
Correct Answer: C
QUESTION 92
A company’s IT policy requires the protection of sensitive data on employee laptops, especially those taken off premises. Recently, data theft on these devices has become a concern. Which of the following security measures should the company implement to safeguard the laptops?
A. Full disk encryption
B. Intrusion detection software
C. Biometric authentication
D. VPN access
Correct Answer: A
QUESTION 93
A user receives a message on their computer stating that their file types have been changed. The user is unable to open any personal documents. Which of the following has most likely been installed?
A. Ransomware
B. Keylogger
C. Rootkit
D. Trojan
Correct Answer: A
QUESTION 94
A user’s Android smartphone frequently restarts when running a specific application. The smartphone is running the latest OS patch, and all applications are confirmed to be up to date. The issue began after the user installed several new applications the previous week. Which of the following steps should a technician take first?
A. Clear the storage cache for the crashing application.
B. Uninstall the latest OS patch.
C. Perform a factory reset on the smartphone.
D. Test the application on another smartphone.
Correct Answer: A
QUESTION 95
Company employees are unable to open an intranet website and see a security warning displayed when navigating to the site. Which of the following would most likely cause the issue?
A. ISP connection failure
B. Incompatible browser extension
C. Using private mode
D. Missing SSL certificates
Correct Answer: D
QUESTION 96
An international traveler is concerned about others accessing the contents of their smartphone if it is lost or stolen. The traveler has enabled biometrics. Which of the following additional security measures further reduces the risk of unauthorized data access?
A. Remote backups
B. Location tracking
C. PIN code screen lock
D. Device encryption
Correct Answer: D
QUESTION 97
A technician needs to install Windows 11 on a 4TB SSD. The company requirements state that the drive needs to be partitioned with at least five primary partitions. Which of the following should the technician use? (Select two).
A. FAT16
B. XFS
C. GPT
D. MBR
E. NTFS
F. APFS
Correct Answer: CE
QUESTION 98
A salesperson at an organization travels frequently and stores a lot of business-critical data on a local laptop. As a result, the IT administrator configures the remote cloud archives of the laptop. The salesperson is still concerned about the data. Which of the following should the administrator do next to address verification?
A. Review local logging to determine whether the archives complete successfully.
B. Show the salesperson the cloud solution’s utilization.
C. Wipe the laptop and perform a full restoration of the data.
D. Perform test recoveries to ensure backups are working.
Correct Answer: D
QUESTION 99
The touch pad on a user’s computer is not working. When the user connects a mouse to the computer, the cursor works normally. Which of the following should a technician use to check for driver updates?
A. certmgr.msc
B. lusrmgr.msc
C. devmgmt.msc
D. gpedit.msc
Correct Answer: C
QUESTION 100
A user in the finance department receives a phone call from someone claiming to be the Chief Financial Officer. The caller is asking the user to approve a funds transfer for a recently awarded contract. Which of the following attacks is occurring?
A. Vishing
B. Whaling
C. Insider threat
D. Evil twin
Correct Answer: A