QUESTION 41
A Chief Executive Officer wants to meet with remote employees in a way that will allow for collaboration and training. Which of the following software technologies is the best for this situation?

A. Videoconferencing
B. Screen sharing
C. Remote Desktop Protocol
D. Virtual desktop infrastructure

Correct Answer: A

QUESTION 42
A help desk technician needs to remove RAM from retired workstations and upgrade other workstations that have applications that use more memory with this RAM. Which of the following actions would the technician most likely take?

A. Demagnetize memory for security.
B. Use antistatic bags for storage and transport.
C. Plug in the power supply to ground each workstation.
D. Install memory in identical pairs.

Correct Answer: B

QUESTION 43
A secretary receives an email from the company’s Chief Executive Officer (CEO) with a request to pay a vendor immediately. After the payment is made, the CEO tells the secretary that they never sent that email. Which of the following social engineering tactics best describes this type of attack?

A. Evil twin
B. Impersonation
C. Whaling
D. Spear phishing

Correct Answer: C

QUESTION 44
An employee is trying to connect their company laptop to an airport’s Wi-Fi during a business trip. Once the network is connected, a pop-up window appears with the airport logo, which the employee quickly closes. The internet connection is not working properly, and the employee cannot access any websites. Which of the following should a help desk technician suggest to the employee?

A. Look for a wall socket with RJ45 and try to connect the laptop to it.
B. Contact the airport IT department.
C. Tell the employee that company policy prohibits connection to public Wi-Fi.
D. Reconnect to the network and read the pop-up carefully.

Correct Answer: D

QUESTION 45
MFA for a custom web application on a user’s smartphone is no longer working. The last time the user remembered it working was before taking a vacation to another country. Which of the following should the technician do first?

A. Verify the date and time settings.
B. Apply mobile OS patches.
C. Uninstall and reinstall the application.
D. Escalate to the website developer.

Correct Answer: A

QUESTION 46
A user wants to dispose of a failed hard drive in a way that ensures the data is unrecoverable. Which of the following is the best at-home method?

A. Standard formatting
B. Low-level formatting
C. Shredding
D. Degaussing
E. Drilling

Correct Answer: E

QUESTION 47
Which of the following is used to determine how many active users are currently logged in to the Remote Desktop Services?

A. Local Users and Groups
B. System Information
C. Group Policy Editor
D. Task Manager

Correct Answer: D

QUESTION 48
A user regularly connects their laptop to public Wi-Fi networks. The user wants to block their laptop from responding to all ping requests. Which of the following features fulfills this purpose?

A. Internet Options
B. Windows Defender Firewall
C. Network and Sharing Center
D. Virtual Private Networking

Correct Answer: B

QUESTION 49
A user created a document using online collaboration tools, and the document is not available on their laptop now. Which of the following should a desktop technician do to remediate the issue?

A. Synchronize the remote folder with the user’s laptop.
B. Download the file and send it to the user using instant messaging.
C. Install word processing tools on the user’s laptop.
D. Connect the user’s laptop to Wi-Fi.

Correct Answer: A

QUESTION 50
A technician is unable to upgrade a desktop computer from Windows 10 to Windows 11. Which of the following is most likely preventing the upgrade?

A. Missing TPM module
B. Slow HDD spindle speed
C. Low refresh rate
D. High RAM latency

Correct Answer: A

QUESTION 51
Which of the following prevents forced entry into a building?

A. PIV card
B. Motion-activated lighting
C. Video surveillance
D. Bollards

Correct Answer: D

QUESTION 52
A technician needs to provide remote support for a legacy Linux-based operating system from their Windows laptop. The solution needs to allow the technician to see what the user is doing and provide the ability to interact with the user’s session. Which of the following remote access technologies would support the use case?

A. VPN
B. VNC
C. SSH
D. RDP

Correct Answer: B

QUESTION 53
A technician is working on a complex, large-scale software deployment In which of the following places would the technician most likely reference deployment instructions?

A. File server
B. User’s desktop
C. Email
D. Internal wiki

Correct Answer: D

QUESTION 54
A technician is assigned to offboard a user. Which of the following are common tasks on an of boarding checklist? (Select two).

A. Quarantine the hard drive in the user’s laptop.
B. Deactivate the user’s key fobs for door access.
C. Purge all PII associated with the user.
D. Suspend the user’s email account.
E. Turn off the network ports underneath the user’s desk
F. Add the MAC address of the user’s computer to a blocklist.

Correct Answer: BD

QUESTION 55
A technician receives a ticket from a user that reads, “My computer is having issues.” Which of the following should the technician do next?

A. Review the user’s system resources.
B. Ask the user to resubmit a ticket with more information.
C. Upgrade the user’s computer.
D. Ask the user follow-up questions.

Correct Answer: D

QUESTION 56
A technician is working on a user’s computer. The technician wants to log in to the intranet on the computer without logging the current user out. Which of the following should the technician do?

A. Configure the proxy server.
B. Enable the pop-up blocker on the browser.
C. Use private browsing.
D. Clear the browser cache.

Correct Answer: C

QUESTION 57
A technician is installing a cloud-based productivity suite and keeps getting an error message stating that the installation is unavailable. Which of the following troubleshooting steps should the technician try first?

A. Reinstalling the productivity suite
B. Downloading an open-source alternative
C. Checking the license device limit
D. Updating the device OS

Correct Answer: C

QUESTION 58
A user is unable to use the latest version of an application on a legacy personal tablet Which of the following is most likely the reason?

A. The OS is end-of-life.
B. Storage space is inadequate.
C. MDM is blocking updates.
D. The tablet is infected with malware.

Correct Answer: A

QUESTION 59
Which of the following are system folders on the macOS? (Select two).

A. Applications
B. Spotlight
C. Time Machine
D. Library
E. FileVault
F. iCloud

Correct Answer: AD

QUESTION 60
A user is trying to install a preferred word processor on their work laptop, but the installation fails each time. Which of the following is most likely the cause of this failure?

A. Full browser cache
B. Slow internet speeds
C. Incorrectly configured ACL
D. Unformatted hard drive

Correct Answer: C