QUESTION 181
A technician is creating an MDM policy using hardening techniques that are unique to each user. Which of the following techniques is the technician using?

A. A drawn pattern
B. A fingerprint
C. A password
D. A PIV card

Correct Answer: B

QUESTION 182
An organization is creating a new application. As part of the deployment, the roles and responsibilities for supporting the application need to be documented. Which of the following is designed to contain this information?

A. SOP
B. NDA
C. DRM
D. EULA

Correct Answer: A

QUESTION 183
A customer’s computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?

A. Escalate the issue to a senior team member and provide next steps to the customer.
B. Dismiss the customer and reschedule another troubleshooting session at a later date.
C. Interrupt the customer and express that troubleshooting support tickets can take time.
D. Maintain a positive attitude and continue to ask questions regarding the scope of the issue.

Correct Answer: A

QUESTION 184
An employee contacts the help desk because multiple unwanted pop-ups are appearing on-screen while visiting a website. Which of the following will the technician most likely do to resolve this issue?

A. Install third-party ad blockers.
B. Configure browser security settings.
C. Change the firewall configuration.
D. Stop the respective process in Task Manager.

Correct Answer: B

QUESTION 185
A technician sees a certificate warning on a new website stating that the certificate source cannot be verified. The technician bypasses the warning. Which of the following must be done to prevent this warning from appearing for other users?

A. A trusted certificate authority must generate the certificate.
B. The certificate must be signed by the administrator.
C. A new certificate must be created from a local computer.
D. The certificate must be added to the personal root.

Correct Answer: A

QUESTION 186
A technician needs to provide remote support for a legacy Linux-based operating system from their Windows laptop. The solution needs to allow the technician to see what the user is doing and provide the ability to interact with the user’s session. Which of the following remote access technologies would support the use case?

A. VPN
B. VNC
C. SSH
D. RDP

Correct Answer: B

QUESTION 187
Which of the following best describes a security consequence of using software that is EOL?

A. The software will stop working.
B. The vendor will not support future features.
C. New vulnerabilities will not be patched.
D. Users will incur increased licensing costs.

Correct Answer: C

QUESTION 188
An end user is experiencing issues with their email application not updating on their mobile device. They restarted the application, and their email on their personal computer is working. The mobile device is able to access and navigate through the internet with no issues. Which of the following would resolve the issue?

A. Log out and log in again to the email application.
B. Restart the mobile device.
C. Reinstall the email application.
D. Remove email application cache data.

Correct Answer: D

QUESTION 189
A technician needs to increase the security levels on a laptop that will be used during a conference that is out of the country. Which of the following should the technician configure?

A. Content filtering
B. A screen lock
C. Restricted login times
D. Disk encryption

Correct Answer: D

QUESTION 190
Which of the following is typically associated with a Linux filesystem?

A. FAT32
B. XFS
C. NTFS
D. APFS

Correct Answer: B

QUESTION 191
A government client asks a technician to expunge several drives that contain confidential information. The technician must follow regulatory compliance. Which of the following is the best option?

A. In-house disk incineration
B. Certified third-party destruction
C. Low-level formatting
D. Targeted file deletion

Correct Answer: B

QUESTION 192
A client provides a large spreadsheet to a business analyst for review. When the analyst attempts to open the spreadsheet, the system freezes until the application crashes. Which of the following should a technician do next?

A. Run a malware scan on the file received from the client.
B. Validate that the file extension of the shared spreadsheet is compatible.
C. Review event logs for error messages relating to the application.
D. Perform an upgrade on the spreadsheet application.

Correct Answer: C

QUESTION 193
A technician recently installed a program that uses several anti-piracy technologies. When the program is launched, it briefly opens and then closes. Which of the following is most likely the reason?

A. 32-bit program on a 64-bit computer
B. CPU incompatibility
C. Outdated video card drivers
D. USB key not plugged in

Correct Answer: D

QUESTION 194
Recently, the number of users sharing smartphone passcodes has increased. The management team wants a technician to deploy a more secure screen lock method. Which of the following technologies should the technician use?

A. Pattern lock
B. Facial recognition
C. Device encryption
D. Multifactor authentication

Correct Answer: D

QUESTION 195
An end user reports that their computer will not load Windows. Which of the following should a technician check after inspecting the computer hardware and verifying that it is working properly?

A. Boot order
B. Filesystem
C. Encryption
D. Drivers

Correct Answer: A

QUESTION 196
A help desk support technician needs to ensure that the documentation for a software deployment is up to date. The documentation must also include all necessary information for future troubleshooting. Which of the following should the technician include in the documentation?

A. Detailed guides for resolving common issues
B. Email logs of support queries
C. Contact information for software vendors
D. Installation manuals for end users

Correct Answer: A

QUESTION 197
A technician fails to remediate ransomware on a Windows PC. The user is asking for the fastest path for the PC to become operational again. Which of the following actions should the technician take next?

A. Educate the end user on safer browsing techniques.
B. Disable System Restore capability.
C. Reimage the system from a good backup.
D. Run optional Windows updates.

Correct Answer: C

QUESTION 198
A help desk team was alerted that a company-owned cell phone has an unrecognized password-cracking application. Which of the following should the help desk team do to prevent further unauthorized installations from occurring?

A. Configure Group Policy.
B. Implement PAM.
C. Install anti-malware software.
D. Deploy MDM.

Correct Answer: D

QUESTION 199
A user is accessing their personal accounts on a public computer and wants to keep the sites they are visiting discreet Which of the following features would the user most likely use for this purpose?

A. Private browsing
B. Enable cookies
C. Disable plug-ins
D. Secure DNS

Correct Answer: A

QUESTION 200
A desktop technician must build a computer that can mount an application disk formatted with XFS. Which of the following OSs should the technician install?

A. Windows
B. Chrome OS
C. Linux
D. macOS

Correct Answer: C