QUESTION 21
Which of the following is the best reason for a network engineering team to provide a help desk technician with IP addressing information to use on workstations being deployed in a secure network segment?

A. Only specific DNS servers are allowed outbound access.
B. The network allow list is set to a specific address.
C. DHCP services are not enabled for this subnet.
D. NAC servers only allow for security updates to be installed.

Correct Answer: C

QUESTION 22
A company computer is being repurposed within an organization. The existing configuration has a static IP address, but it is no longer required. Which of the following should a technician do to satisfy the network requirements?

A. Make a DHCP reservation for the computer.
B. Create an exclusion in the existing IP scheme.
C. Switch the NIC settings from manual to automatic.
D. Change the currently assigned static IP.

Correct Answer: C

QUESTION 23
A user brings their personal laptop into the office. They connect their computer to the docking station. When the user tries to use a search engine, the page displays the following message:
This device is quarantined and is not connected to the domain. Contact the IT administrator for further assistance.

Which of the following is most likely the issue?

A. The docking station Ethernet cable is unplugged.
B. Network resources are blocked.
C. Malware is present.
D. The URL was entered incorrectly.

Correct Answer: B

QUESTION 24
A user calls the help desk to report an issue with their smartphone. After the user returns from a business trip, the user is no longer able to access email or visit websites without a Wi-Fi connection on the smartphone. Which of the following would the user do to most likely resolve the issue?

A. Enable cellular data.
B. Increase data limits.
C. Disconnect the VPN.
D. Reinstall the SIM card.

Correct Answer: A

QUESTION 25
An engineer notices that many websites prompt users to input login and payment details. The engineer wants to require the browser to encrypt communications. Which of the following best helps to protect sensitive data?

A. Disabling all cookies
B. Disabling JavaScript
C. Enabling a pop-up blocker
D. Enabling HTTPS-Only Mode

Correct Answer: D

QUESTION 26
A technician needs to configure laptops so that only administrators can enable virtualization technology if needed. Which of the following should the technician configure?

A. BIOS password
B. Guest account
C. Screen lock
D. AutoRun setting

Correct Answer: A

QUESTION 27
Which of the following file types allows macOS users to uninstall software completely by placing the file in the trash?

A. .app
B. .msi
C. .exe
D. .rpm
E. .pkg

Correct Answer: A

QUESTION 28
A technician must add an external web address as a trusted site. Which of the following settings should the technician configure?

A. System
B. Network and Sharing Center
C. Internet Options
D. Administrative Tools

Correct Answer: C

QUESTION 29
A help desk technician is using a local network server for image deployment Which of following should the technician use to connect a workstation to the server and begin downloading the image?

A. PXE
B. SFTP
C. SAN
D. USB

Correct Answer:

QUESTION 30
A customer calls the help desk to report issues with internet connectivity. The customer is frustrated because they have already spoken to other representatives who were unable to resolve their issue. A help desk technician quickly reviews the customer’s file and notices several prior unresolved tickets. Which of the following actions should the technician take to communicate with the customer properly and professionally?

A. Ask the customer to clarify the issue right away.
B. Escalate the issue to a higher-level support team without further conversation.
C. Listen to the customer’s concerns and acknowledge their frustrations.
D. Explain to the customer that the previous technicians were following standard procedure.

Correct Answer: C

QUESTION 31
A user hears an unexpected noise coming from their desktop computer. To troubleshoot the issue, a technician needs to open the case. Which of the following actions should the technician take next?

A. Open the system cover.
B. Ground the system.
C. Disconnect the power.
D. Remove any peripheral devices.

Correct Answer:

QUESTION 32
A technician is using a credential manager to safeguard a large number of credentials. Which of the following is important for using this application?

A. Restricted log-in times
B. Secure master password
C. TPM module
D. Windows lock screen

Correct Answer: B

QUESTION 33
A junior technician is working on a customer request. The junior technician cannot complete the work and escalates the issue to a senior technician. The senior technician completes the work, but the outcome does not match the customer’s request Which of the following communication techniques should the junior technician have followed?

A. Ask open-ended questions to verify understanding.
B. Maintain a positive attitude and project confidence.
C. Avoid dismissing the customer’s issues.
D. Use proper language and avoid jargon.

Correct Answer: A

QUESTION 34
Which of the following threats is shoulder surfing an example of?

A. Zero-day
B. Evil twin
C. Social engineering
D. Brute-force

Correct Answer: C

QUESTION 35
A customer asks a help desk technician for help in selecting new computers. The customer would like to avoid expensive licensing fees but would like all files to be kept locally. Which of the following operating systems should the technician recommend?

A. Linux
B. Chrome OS
C. Windows
D. macOS

Correct Answer: A

QUESTION 36
A user has been adding data to the same spreadsheet for several years. After adding a significant amount of data, they are now unable to open the file. Which of the following should a technician do to resolve the issue?

A. Revert the spreadsheet to the last restore point.
B. Increase the amount of RAM.
C. Defragment the storage drive.
D. Upgrade the network connection speed.

Correct Answer: B

QUESTION 37
A technician completes the installation of an OS that appears to be successful. However, when the technician removes the USB drive that was used for the installation and restarts the system, the following error appears:
No OS found.

Which of the following should the technician do next to resolve the issue?

A. Reinstall the OS from a new ISO image.
B. Enable UEFI devices in the BIOS.
C. Restart in recovery mode and troubleshoot.
D. Install the storage drivers for the motherboard.
E. Reseat the SATA cable.

Correct Answer: C

QUESTION 38
An end user sees frequent onscreen messages from a retail site they visited a week ago. A technician investigates and determines that the pop-up blocker is turned on. Which of the following should the technician do next?

A. Reset the browser to its default settings.
B. Turn off notifications in the browser.
C. Uninstall and reinstall the browser.
D. Clear the browser cache.

Correct Answer: B

QUESTION 39
When logging in to a workstation, a technician notices that the roaming profile takes a long time to fully load. Which of the following should the technician check first to troubleshoot this issue?

A. The home folder for large files
B. The hard drive storage usage
C. The PSU’s power output
D. Task Manager for unresponsive applications

Correct Answer: A

QUESTION 40
Which of the following would an administrator most likely use to automate a repetitive task via a Linux command line?

A. JavaScript file
B. Shell script
C. Visual Basic utilities
D. Batch file

Correct Answer: B