QUESTION 61
An ongoing project is facing a challenging situation where the customer is not satisfied. The team is new to agile development and frequently communicates with the customer and gives regular status reports.
What should the project lead do to satisfy the customer?

A. Schedule a meeting with the customer and let them know that the team is new to agile and the situation will improve.
B. Review the progress of the project with the customer and modify the frequency of sprint review.
C. Review the situation with the customer and make the required adjustments with the team.
D. Reduce the frequent communication with the customer and improve the format of the status reports to include the team’s progress.

Correct Answer: C
QUESTION 62
A complex project is being developed in phases as per the original plan. Half of the systems have been handed over to the customer for their operational use. There is no delay in the schedule. However, the customer is still not happy about the outcome as some of the systems that were handed over are no longer useful because the environment changed.
What should the project manager have done to avoid this?

A. Reviewed benefits realization with the customer regularly and constantly aligned expectations
B. Informed the project team to closely monitor the deliverables and keep the customer informed
C. Asked the customer to participate in project status meetings to better understand the progress
D. Explained to the customer that the project is in good shape as the system is operational

Correct Answer: A
QUESTION 63
A project manager is leading a contract for a new market that was awarded to their company. The client has the desire to jump-start the market with the informal sector traders.
What should the project manager do?

A. Plan the project in phases, starting with the informal sector, to deliver business value to the client quickly.
B. Divide the project team into groups to execute the project as small parallel projects, including the informal sector.
C. Execute the projects simultaneously following the project schedule and the communications management plan.
D. Gather requirements and convert them into backlog items to quickly deliver value to the client.

Correct Answer: A
QUESTION 64
A project lead conducted several coordination meetings to initiate an effort for estimating the budget and confirming the timeframe for a new project. Due to some resource challenges within the organization, the option of outsourcing some activities could be implemented during execution.
What should the project lead ensure before submitting this project for a stage gate review in order to receive the investments needed?

A. Add a percentage for the management reserve to have some buffer.
B. Conduct a retrospective meeting with all involved stakeholders.
C. Initiate a recruitment plan to explore the market situation.
D. Align with relevant stakeholders on the procurement strategy.

Correct Answer: D
QUESTION 65
A project manager is leading a team that is delivering new software to a finance team. The new software will streamline the finance team’s monthly closing activities and reporting.
What should the project manager use to promote knowledge transfer for the new solution?

A. User handbook
B. Support portal
C. Project documents
D. End-user training

Correct Answer: D
QUESTION 66
A project team member tells the project lead that expecting a similar delivery output for every day of the sprint is not realistic. The project lead reports this to the project management office (PMO)
What should the project lead do?

A. Discuss this with the project team in the next sprint planning meeting.
B. Discuss this with the project team in the next sprint retrospective meeting.
C. Discuss the issue with the product owner
D. Discuss this with the PMO manager.

Correct Answer: A
QUESTION 67
A project manager is working on a project. A few months after the project has launched, the project manager starts receiving complaints from the business unit managers about the lack of updated project information.
What should the project manager do?

A. Run Monte Carlo simulation to identify any flaws in the communication matrix.
B. Review the communications management plan and stakeholder register.
C. Check the organizational responsibility of functional managers in the project.
D. Request that the business unit managers attend weekly review meetings.

Correct Answer: B
QUESTION 68
A project manager has been assigned to a new agile project with a lot of rapidly changing knowledge areas. How should the project manager manage the knowledge transfers on this project?

A. Ask the project team to set up the initial sprints to transfer domain knowledge before focusing on the deliverables.

B. Request the stakeholders to completely document all the domain knowledge before starting the project.
C. Work with the quality assurance (QA) team to make sure all domain knowledge is being transferred properly among stakeholders.
D. Mentor the team and stakeholders to ensure domain knowledge is being exchanged properly among them during sprints.

Correct Answer: D
QUESTION 69
After finishing the planning session for a new project, the team agrees that the project duration needs to be 12 months. However, the project sponsor asks to release the product before the end of the project.
What should the project manager do first?

A. Assist the team in proposing a minimum viable product (MVP)
B. Update the risk register and escalate it to the sponsor.
C. Request the stakeholders to reduce the project backlog to finish on time.
D. Ask to increase the capacity of the team to deliver the project on time.

Correct Answer: A
QUESTION 70
During the project planning phase, the customer explained the importance of delivering the project results proposed in the scope as soon as possible. What should the project manager do first to address this issue?

A. Approve a change request to change the project approach to agile.
B. Assess the opportunities to deliver project value incrementally.
C. Gather all of the requirements’ details and schedule a refinement meeting.
D. Prepare a project management plan for the full scope using an agile approach.

Correct Answer: B
QUESTION 71
A project manager has been informed by a vendor that a shipment with supplies needed for the project will be delayed by 6 weeks. What should the project manager do first?

A. Treat the risk as an issue and launch the risk response plan.
B. Find another vendor to deliver the required supplies on time.
C. Document this as a risk and define a risk response plan.
D. Ask the procurement manager to resolve the issue with the vendor.

Correct Answer: A
QUESTION 72
A new project manager has been hired at a company that has suffered many project failures. The project manager has been tasked with delivering a software product for the company’s biggest customer. The customer has not been able to articulate how a major piece of functionality should work. The project manager wants to deliver value immediately.
How should the project manager approach the software development life cycle with this customer?

A. Explain to the customer that the team will build a production prototyping model to help the customer visualize how the additional features should work.
B. Raise a risk that the scoping and estimating phase of the project will be delayed if the customer cannot deliver an approved set of requirements.
C. Assign a business analyst to build a detailed set of requirements with the customer so the project manager can properly estimate the project duration.
D. Add extra time to the estimating phase of the project as well as additional resources to accommodate for the lack of requirements.

Correct Answer: A
QUESTION 73
One of the main deliverables of a project is delayed due to a problem with a key provider. What should the project manager do?

A. Schedule a meeting with the provider to review any impacts to the project timeline and deliverables.
B. Discuss and create a project change request to replace the provider with a more responsible one from the provider list.
C. Schedule a meeting with all of the relevant stakeholders to determine the best approach to resolve the issue.
D. Discuss with the project sponsor and seek guidance to impose the penalty stipulated in the agreement.

Correct Answer: A
QUESTION 74
A project manager is executing a project on time and on budget. Before a stage gate review, the project manager receives the regular business management report, but this time it entails a negative impact on the project success factors.
What should the project manager do?

A. Continue with the execution since the project was successful up to this phase.
B. Request a delay to the stage gate until business development provides the next update.
C. Call for business development to revalidate inputs at the next stage gate.
D. Provide the necessary analysis to enable examination of the business value.

Correct Answer: D
QUESTION 75
A project manager is leading a hybrid project. A project team member has not been delivering on time; as a result, a project is about to be delayed. What should the project manager do?

A. Revise the project schedule with the customer.
B. Schedule a meeting with the project team to address time lines.
C. Discuss the situation with the project team member.
D. Negotiate revised time lines with the project sponsor.

Correct Answer: C
QUESTION 76
Five vendors are contributing to a project with an impending deadline. Two of the vendors are behind in their deliverables and rarely provide status updates.What should the project manager do?

A. Begin daily check-ins with the two vendors to make up the time at their own expense.
B. Find replacements for the two vendors to complete the project in a timely manner.
C. Reduce the two vendors’ pay due to poor performance and lack of communication.
D. Extend the project schedule and inform the two vendors it was due to their poor performance.

Correct Answer: A
QUESTION 77
A project team completed the sprint planning, but at the end of the planned session, the project lead receives a message from a stakeholder about a legislative change that requires a new validation rule in one of the backlog items committed for the sprint.
What should the project lead do?

A. Update the backlog and advise the team to add this to the acceptance criteria.
B. Remove the current backlog item from the sprint and replace it with a similar item.
C. Remove the current backlog item from the sprint and replace it with defect fixing.

D. Update the product backlog and include the change as a high priority for the next iteration.

Correct Answer: C
QUESTION 78
A project manager is leading a project with a negative risk that has just become an issue. The risk has been recorded and a response plan has been set. However, a project team member proposes a response that differs from the response recorded in the risk management plan that the team member believes will be cheaper and equally effective.
What should the project manager do?

A. Adhere to the issue response proposed in the risk management plan as it is the agreed-on solution.
B. Evaluate the new proposal with the project team to determine if it is a more beneficial alternative.
C. Implement the new proposal as soon as possible as it is supposed to be cheaper and equally effective.
D. Ask the project team member to write a formal email explaining the proposal and send it to the change control board （CCB）。
Correct Answer: B
QUESTION 79
A project manager has just started a new project for an organization that dislikes budget and schedule deviations. The project stakeholders are very engaged in the project and want to ensure that there is clear visibility of the project’s risks and progress.
How should the project manager handle stakeholder expectations?

A. Discuss the risk response strategies with the stakeholders.
B. Develop a communications management plan to share updates with stakeholders.
C. Add buffers to the schedule to accommodate unforeseen changes.
D. Ensure the risk register includes all identified risks.

Correct Answer: B
QUESTION 80
A project to add metro stations is being executed, with seven out of eight stations currently in place. Suddenly, a notification from the local community is received, demanding the project to be stopped. What should the project manager do first?

A. Register the issue and escalate it to the project sponsor.
B. Execute the contingency plan defined in the risk management plan.
C. Meet with the project stakeholders to define a mitigation plan.
D. Estimate the cost of changing the project location.

Correct Answer: A