QUESTION 161
A cargo is detained in custom house, where an officer personally asks for bribes to release the cargo. What should the program manager do?

A. Escalate to the officer’s manager to report it immoral action
B. Offer the bribe
C. Refuse to offer the bribe and discuss it with program management team
D. Offer the bribe, and reply for more budget

Correct Answer: C

QUESTION 162
A program manager is assigned to a large cross-function complex program with different technologies and multiple work-streams. Since of conflicting program stakeholders’ expectations. What should the program manager do next?

A. Conduct interviews with key stakeholders, and document the results in the program management plan.
B. Update the stakeholder register to document stakeholders’ position related to the program.
C. Document stockholder expectations in the program’s risk register to reflect their influence.
D. Send out satisfaction surveys, and document the results in the program stakeholder engagement plan.

Correct Answer: C

QUESTION 163
The program manager works on a new design for an auto manufacturer. A series of safety and manufacturing issues are identified in another auto product line of the company. What should the program manager do to understand and mitigate potential issues to the program?

A. Review the safety and manufacturing issues from the other auto product line, perform quantitative risk analysis of impacts to the program, identify mitigating risk actions for known risks, and update the risk register.
B. Evaluate the cost and schedule impacts from similar issues with the product, identify a contingency level that will re-mediate the issue, update the business case to incorporate this contingency, and ensure desired benefits are still met.
C. Meet with the steering committee and recommend a temporary suspension of program development until a root cause analysis is completed, enabling evaluation of impacts on the program and incorporate lessons learned.
D. Review all data associated with the issues, have engineering perform an analysis of potential similar issues in the design, understand cost impacts of necessary changes, and evaluate benefits and the business case, and specify actions to determine the path forward.

Correct Answer: D

QUESTION 164
You have been recently appointed to a new program. The program has received formal acceptance from the board and is now developing the program scope statement. What should you do?

A. Translate from the program goals and objectives into program scope statement.
B. Translate from the benefits management plan into program scope statement.
C. Translate from the benefits register into program scope statement.
D. Translate from the program roadmap into program scope statement.

Correct Answer: A

QUESTION 165
When you finished stakeholder engagement plan. What the next step?

A. Develop communication management plan.
B. Develop stakeholder register.
C. Develop benefits management plan.
D. Develop program plan.

Correct Answer: A

QUESTION 166
A widespread occurrence of influenza strikes a metropolitan area, affecting two of the five project teams included in the program. The program manager realizes that this scenario was never considered and several of the program management plans do not include adequate provisions for this type of situation. What techniques should be used to manage stakeholder expectations during this crisis?

A. Negotiation and influencing
B. Expert judgment and brainstorming
C. Interviews and focus groups
D. Schedule management tools and program metrics

Correct Answer: A

QUESTION 167
You are writing a document that contains the explanation defining the process for creating, maximizing, and sustaining the program benefits. What is the document you are writing?

A. The benefits register
B. The benefits management plan
C. The benefits delivery schedule
D. The program transition plan

Correct Answer: B

QUESTION 168
In the implementation of the program, the regulatory body announced the new provisions. When the program manage team are analyzing the trend of the program, the new code inspector became very strict. Because the code inspector said the provisions had new requirements for coding. And, this change will increase the cost. What plan program manager should consult if regulatory provision be implemented?

A. Program financial management
B. Risk management
C. Program performance reporting
D. Program management

Correct Answer: B

QUESTION 169
You are working on an emergency response program for your city and have realized that you lack the needed resources to support your program. Over the years, your organization’s Procurement and Contracts Department has compiled a qualified seller list. This list will be extremely helpful to you when you?

A. Advertise in the local newspaper for your procurement requirements
B. Prepare your program procurement management plan
C. Plan contract evaluation criteria
D. Issue requests for proposals (RFPs) or requests for quotations (RFQs)

Correct Answer: D

QUESTION 170
A trouble program with internal conflicts is terminated early, because it did not realize its planned benefits. What is the program manager’s next step?

A. Meet with the program sponsor to discuss the failures.
B. Formally document the program’s failure and file for future reference.
C. Schedule a meeting with stakeholders to discuss options to get the program back on track.
D. Hold a review meeting with team members to document the program’s successes and failures for future reference.

Correct Answer: D

QUESTION 171
The president, the vice president of operations, and the program manager meet with executive leadership to discuss a new opportunity. During the meeting, it becomes clear that the president wants the program manager to take the lead in creating a strategic program. What level of involvement from the executive leadership docs the program manager need to succeed?

A. Review and approval of budgets including resourcing
B. Review of progress and resolution of high-level issues
C. Review and approval of the benefits that are being targeted
D. Review and approval of the high-level requirements

Correct Answer: C

QUESTION 172
Working as company A’s program manager for the development of an online banking system for your community bank, you have been asked to provide a list of deliverable and the boundaries for the program and its products, expectations and business impact of the program. This list is delivered from an analysis of the?

A. Project work breakdown structure (WBS)
B. Benefits management plan
C. Contract WBS
D. Program Scope statement

Correct Answer: D

QUESTION 173
As you regularly report on the status of the benefits of this program, you must measure the benefits that have accrued to date and communicate the information to your program sponsor and the program Governance Board. The metrics and procedures you are using for this reporting are stated in?

A. Program management plan
B. Program charter
C. Benefits register
D. Benefits management plan

Correct Answer: D

QUESTION 174
The program manager on a nuclear power plant works with the stakeholders to perform strategic program planning, and to develop an understanding of the long-term cost benefits and payback period for the nuclear facility. What should the program manager use to present the information to the stakeholders?

A. ROI and cash flow analysis
B. ROI and Monte Carlo analysis
C. ROI and Ishikawa diagram
D. ROI and estimation planning

Correct Answer: A

QUESTION 175
Program manager begins mapping, defining, identifying, unifying, coordinating various program components. What program management activity are being executed?

A. Benefits realization
B. Integration
C. Initiation
D. Execution

Correct Answer: B

QUESTION 176
In which phase the program manager is assigned?

A. Definition
B. Formulation
C. Preparation
D. Initiation

Correct Answer: A

QUESTION 177
A program has accomplished the high-level risk, schedule, benefits analysis. The program charter has developed and get approval, program manager next step is?

A. Have a celebration
B. Communicate with the function manager for resource
C. Capture lessons learned
D. Kick-off meeting

Correct Answer: D

QUESTION 178
Company is in the process of re-organization. Escalation process and structure are to be cut in order to save cost. What should PMO do?

A. Direct all program team to update benefits management plan
B. Update communication plan for all projects in order to control risks
C. Update program budget baseline
D. Update process and policies in order to ensure risk management and control

Correct Answer: D

QUESTION 179
Jason was estimating the cost of his program components. He has high uncertainty for one program component. Therefore, he calculated the component estimate as close to the beginning of a work effort as possible. A few months later, he found that the cost of the output of his component is lower than originally planned. What is the best action he can do?

A. Wait until he closes this component and then he can ask for a reward for the saved budget
B. Present an opportunity to the program sponsor for additional products that would be acquired later in the program
C. Open an opportunity on the risk register for the extra money
D. Wait until he closes this component and then he can use the budget to help the other components with budget deficiency

Correct Answer: B

QUESTION 180
An effective program governance structure is a key element of success for any program. What is NOT an element of an effective governance structure?

A. Responsibilities and accountabilities are clearly defined
B. Program governance is consistent with the organizational governance requirements
C. Strategic alignment is realized and benefits are delivered
D. All component issues are resolved at component level

Correct Answer: D