QUESTION 121
You are the program manager of a key program for your company. The program has the go ahead from the governance board and is in the program definition phase. Key stakeholders of the program have been identified, and you know that because of internal politics, some of them may not be very supportive. You have identified three key stakeholders from whom support is absolutely necessary for the success of the program. You wonder what to do next in order to get their support.
According to the following options, what will be the MOST appropriate way to handle this situation?
A. You contact them individually, when possible you discus face to face, you explain the importance of the program and you tell them why their support is absolutely necessary
B. You send them on e-mail summarizing the importance of the program and what you expect from them
C. You ask the program sponsor to handle this situation, because it is the sponsor’s responsibility to obtain stakeholder buy-in
D. You develop stakeholder metrics which will help you to manage key stakeholders’ participation in the program
Correct Answer: A
QUESTION 122
The program is very complicated and located in several countries. Because the main data existed in an aging campus, the program encountered a lot of difficulties at the beginning. But after take some proactive corrective actions. Three months later, it was found that the risk was not as serious as the program manager thought, and also the program met the main milestone.
In order to promote the program benefits delivering in the future, what should the program manager do?
A. Highlight the success and best practice in the program roadmap and benefits management plan
B. Check the risk matrix again and update the program roadmap
C. Emphasize the difficulties to the governance board and assign more experienced members to the program
D. Compare actual benefits with planned benefits according to cost and schedule with the management plan
Correct Answer: D
QUESTION 123
A program about employee self help system is at execution stage. Sales department manager leaves the organization, and a new replacement manager is on board recently. Program manager goes to visit to understand stakeholder expectations, and finds out the sales department is not fully aware of the pew system. Program manager should do which of the following?
A. Review the communication management plan
B. Review the stakeholder engagement plan
C. Review charter with sales department
D. Involve PMO advise a solution
Correct Answer: B
QUESTION 124
You started to review and evaluate the acceptance criteria applicable to delivered components, review operational and program process documentation, and review training and maintenance materials. Which benefits phase is you working on?
A. Benefits identification
B. Benefits transition
C. Benefits delivery
D. Benefits sustainment
Correct Answer: B
QUESTION 125
Company is evaluating an ERP software implementation. Program manager performs environmental analysis to confirm the feasibility of program. What other importance should program manager complete?
A. Map benefit to ERP software functionality
B. Develop program foundation by building high level program roadmap
C. Identify and document initial risk for ERP software implementation
D. Perform financial analysis to identify organization benefit
Correct Answer: D
QUESTION 126
While reviewing the program status with the program steering committee, a board member asks the program manager why the forecasted benefits are two million dollars less than the original plan benefits. The program manager begins to explain that increased supplier costs are affecting the benefits. Where would the board member find these benefit risks captured?
A. Program risk
B. Program business case
C. Benefit register
D. Benefit management plan
Correct Answer: A
QUESTION 127
The program is approved. Getting resource and budget is important for program. What should the program manager know when developing the program charter?
A. Assumption incorporated to the benefit management plan.
B. The key stakeholder or decision maker emphasized expectation on the program.
C. Milestone dates, budget and staff details that support it.
D. Process within the organization that will be needed to deliver the product.
Correct Answer: B
QUESTION 128
In the implementation of the program, the regulatory body announced the new provisions. The code inspector said the provision had new requirements for coding. This change will affect the cost and scope of the program. In which plan indicate if the code inspector was identified in stakeholder analysis and planning?
A. Program resource plan
B. Program risk management plan
C. Program procurement plan
D. Program scope management plan
Correct Answer: A
QUESTION 129
Your program X is experiencing severe delays with component project A. Project manager A informs you that a possible reason is a resource conflict that still remains between 2 work packages in her project. What is the IMMEDIATE action you should take?
A. Organize a meeting with project manager A and the persons in charge of the delayed work packages to find an appropriate solution.
B. Organize a meeting with project manager A and the persons in charge of the delayed work packages to impose your authority and prove that, as a program manager, you can perform better than project manager A.
C. Ask project manager A to really assess to what extent this resource conflict is affecting the schedule of her own project.
D. Meet the 2 persons in charge of the respective work packages to find a suitable solution
Correct Answer: C
QUESTION 130
You have recently been assigned as the program manager on a global drug development program. You have read and thoroughly understand the program’s business case and overall objectives. However, you are curious as to the key program outcomes that are required to achieve the program vision. These outcomes are stated in the?
A. Program roadmap
B. Program scope statement
C. Program charter
D. Program management plan
Correct Answer: C
QUESTION 131
The program manager set up the Program management office (PMO). The program sponsor wants the program manager and projects managers are parts of the Program Management Office (PMO). But some stakeholders are not favor of it. Which will the program manager do to solve this situation?
A. Take private Conversation with each stakeholders who not favor of and listen their opinions.
B. Conduct a meeting with all the stakeholders who not favor of and get their opinions.
C. Meet with the sponsor and show this issues
D. Take private conversation with each stakeholder to inform them the sponsor decision.
Correct Answer: B
QUESTION 132
The company is introducing a new set of automated tools to improve the speed and quality managing service calls. Extensive reviews with stakeholders have demonstrated the program achievements meet or exceed the benefits as they are defined in the benefits register. What is the next set of actions to undertake in addition to updating the benefits register?
A. Archive program management information, and initiate program closure.
B. Hold, and then document the outcome of “lessons learned” meetings, and initiate program closure.
C. Implement recognition plans for team efforts, and initiate program closure
D. Implement benefits sustainment plan, and initiate program closure.
Correct Answer: D
QUESTION 133
The program manager is concerned the program scope cannot be met with the available internal and external resource. How should the program manager evaluate these concerns?
A. Meet with program management office to review the critical program success factor.
B. Meet with program team to assess the impact on program performance outcome.
C. Meet with stakeholder to determine if a reduction in program scope is acceptable.
D. Meet with the component project manager to optimize resource allocation within the program.
Correct Answer: B
QUESTION 134
Cindy, the program manager in Hopton organization, started to quantify all benefits added to the benefits register. Why are benefits quantified?
A. Benefits are quantified so sponsor approval can be obtained.
B. Benefits are quantified so customer approval can be obtained.
C. Benefits are quantified so risks can be mitigated.
D. Benefits are quantified so that their realization can be measured over time.
Correct Answer: D
QUESTION 135
You are in the delivery phase of your critical program. You noticed that the program costs exceed the budget. What is expected to happen in your program?
A. The program sponsor will need to increase the budget
B. The program will continue after changing the program manager
C. The program will have a hard steering meeting
D. The program may no longer satisfy the business case used justify it and may be subject to cancellation
Correct Answer: D
QUESTION 136
You are managing a program which contains six components. At the end of this year during the benefit delivery phase, you present the program status to the stakeholders and the sponsor, the program have competed 30% of its work, but the stakeholders worry that expected benefits will not materialize. Which document contains the key performance indicators and procedures to measure the progress?
A. Program qualify plan
B. Program benefit management plan
C. Program scope statement
D. Program performance report
Correct Answer: B
QUESTION 137
The program manager works with a global program team. What should the program manager do to acknowledge the team’s customs and cultures?
A. Conduct a sensitivity training for the team to develop an understanding of the cultures and customs of the team.
B. Work with the program team to update the communication management plan.
C. Adjust the communications plan to identify the multiple language of the contractors that are part of the team.
D. Ensure cultural diversity is spread among the component projects and program management teams.
Correct Answer: B
QUESTION 138
Assume you are developing a program charter as a program manager in order to initiate your program. Which of the following do you align the program charter with?
A. Business case
B. Strategic policy
C. Strategic objective
D. Governance plan
Correct Answer: A
QUESTION 139
In which phase the component manager is assigned?
A. Definition
B. Formulation
C. Delivery
D. Initiation
Correct Answer: C
QUESTION 140
The program has been approved and initiated. Suddenly, the program manager received complain from vice president. He said he was not informed of the program and the objectives, and the expected impact of the program on the organization He was going to escalate to the CEO. What file should the program manager review?
A. Stakeholder risk tolerance
B. Stakeholder register
C. Stakeholder engagement plan
D. Stakeholder analysis plan
Correct Answer: B