QUESTION 81
An administrator has a requirement that the agents that receive calls from PSTN now must have a queue to hold the calls until they can be answered, but the customer cannot afford a contact center solution. The administrator discovered a feature called Native Call Queueing on Cisco UCM. Where must the administrator configure Native Call Queueing functionality?

A. hunt pilot
B. hunt group
C. hunt list
D. CTI route point

Correct Answer: A

QUESTION 82
An administrator is configuring a SIP trunk to an ITSP. The SIP connection will traverse from a Cisco UCM to the ISTP through a Cisco Unified Border Element. The ITSP has indicated that they require an in-band method for DTMF. Which command on the outbound dial-peer to the ITSP will meet this requirement?

A. router (config-dial-peer) dtmf-relay h245-alphanumeric
B. router (config-dial-peer) dtmf-relay sip-notify
C. router (config-dial-peer) dtmf-relay rtp-nte
D. router (config-dial-peer) dtmf-relay sip-kpml

Correct Answer: C

QUESTION 83
A customer must advertise some numbers through GDPR on Call Manager. The Cisco UCM already is advertising some URIs to other clusters with GDPR, but the customer wants to ensure that specific numbers are advertised. Where under the Cisco UCM Admin page > Call Routing > Global Dial Plan Replication must that set of numbers be configured?

A. Advertised Patterns
B. Route Numbers
C. Learned Numbers
D. Route Patterns

Correct Answer: A

QUESTION 84
An engineer is configuring a Cisco UCM solution. The requirements state that some users in one location will receive calls from a number during work hours 09AM to 5PM, and another group will get the calls from the same number outside this defined timeslot. Users will also change the outgoing number when reaching out to customers based on the same time-of-day routing rules. Which feature is needed to allow for this type of configuration?

A. CSS
B. route lists
C. partitions
D. route groups

Correct Answer: C

QUESTION 85
Users report strange behaviors when they call external numbers from the company phone system. The company is using Cisco 8865 phones with Cisco UCM connected to a gateway with two T1 circuits. There is no indication of the possible problem, but the connection seems to be established. Which command meets the requirement to capture all the data needed to debug the problem?

A. debug mgcp media tracelevel critical
B. debug mgcp media tracelevel moderate
C. debug mgcp media tracelevel critical verbose
D. debug mgcp media tracelevel critical all

Correct Answer: C

QUESTION 86
The company Cisco UCM cluster has two different gateways for off-net calls. The current configuration uses 9 as a prefix to get to the main gateway. The secondary gateway is for any calls that start with 9713, but this is not yet configured. The admin does not want to add more route patterns other than the current 9 prefix for the gateway to the Cisco UCM. How must the Cisco UCM be configured to meet the requirements?

A. Configure two partitions and two CSSs, then add a translation pattern with the secondary CSS to send all calls with 9713 to the secondary gateway.
B. Configure a Route Group and a Route List to send calls with prefix 9713 to the secondary gateway.
C. Create a Standard Route Group to dynamically route calls with prefix 9713 to the secondary gateway.
D. Configure two CSSs, then add a translation pattern with the secondary CSS to send calls with 9713 to the secondary gateway.

Correct Answer: A

QUESTION 87
An engineer receives reports from users that calls to external participants on mobile phones are failing. The gateway is based on a server-client setup. When logs are analyzed, what is the last message expected before the media is established that Cisco UCM sends?

A. forward connection with an early offer to the gateway, which must respond with 200 OK
B. established connection with an early SDP to the gateway, which must respond with 200 OK
C. modified connection with SDP to the gateway, which must respond with 200 OK
D. established connection with SDP to the gateway, which must respond with 200 OK

Correct Answer: A

QUESTION 88
Users report silence on the line when they try to connect to external voice numbers. The company is using Cisco 8865 phones with Cisco UCM connected to a gateway with two T1 circuits. The MGCP server seems to be responding. Which action must the engineer take to begin to investigate the media for this type of issue?

A. Run the debug mgcp media command on the Cisco router.
B. Run RTMP on the Cisco router.
C. Run the debug H.323 gateway command on the Cisco router.
D. Verify that the MGCP service is running under serviceability in Cisco UCM.

Correct Answer: A

QUESTION 89
What does VoIP trace in a Cisco Unified Border Element do?

A. It stores all call trace data in system file logs for failed calls.
B. It stores all call trace data in system memory for failed calls.
C. It stores all call trace data in system memory for successful and failed calls
D. It stores all call trace data in system log files for successful and failed calls.

Correct Answer: C

QUESTION 90
What is a function of the metadata carried in SIP sessions between the recording client and the recording server?

A. It forks RTP media to the recorder.
B. It identifies the participant change due to transfers during the call.
C. It provides advanced capabilities, such as speech analytics.
D. It sets up a new SIP session.

Correct Answer: A

QUESTION 91
An administrator configured Extension Mobility on Cisco UCM. Users report that logins are successful, but the phones do not have an Extension Mobility option after logging in. The administrator verified that Extension Mobility is enabled on the devices and that the log-out profile is valid. Which action must the administrator take to resolve the issue?

A. Change the Extension Mobility URL from HTTP to HTTPS
B. Restart the Cisco Extension Mobility and Cisco Extension Mobility application services.
C. Subscribe all device profiles to the Extension Mobility phone service
D. Delete the identity trust list file from the phone(s).

Correct Answer: C

QUESTION 92
Some users report poor quality when they travel to another continent and make calls. This issue applies only to one continent and not to others, where typically the dialing is fast and quality is clear. Users experience the same result at home when they call the same numbers in that specific continent. It seems like some users do not exist in the correct PSTN gateway when making calls to a specific country. The company is using TEHO to save on the cost of international or long-distance calling. They are also using a globalized dial plan. What is the cause of the issue?

A. CUBE is not configured for TEHO in the specific country.
B. Regions in Cisco UM are not configured correctly.
C. A local route group is not added to the route pattern.
D. The users are missing this specific gateway at the device pool level.

Correct Answer: B

QUESTION 93
A company is experiencing a issue where calls from the Cisco UCM via Cisco Unified Border Element to the ITS fail with a “500 server internal error” right after a 183 session in progress is sent back from the ITSP. What must be enabled to resolve the issue?

A. delayed offer on CUBE
B. delayed offer on Cisco UCM
C. early offer at the CUBE
D. early offer at the ITSP

Correct Answer: C

QUESTION 94
An engineer is implementing survivability for a collaboration environment. The environment is utilizing a centralized Cisco UCM at the headquarters and Cisco IOS-XE gateways in the remote branches. Which action must the engineer take to enable both shared lines and B-ACD for SIP branch phones during a WAN outage?

A. Configure mode srst under telephony-service configuration mode.
B. Configure mode esrst under voice service voip configuration mode.
C. Configure mode esrst under voice register global configuration mode.
D. Configure mode esrst under telephony-service configuration mode.

Correct Answer: C

QUESTION 95
The sales department must answer phones when other sales members are not at their desks. The administrator knows that configuring Call Pickup allows the sales users to answer all the calls in the department by pressing only the softkey. Which call pickup configuration meets this requirement?

A. Other Group Call Pickup
B. Standard Call Pickup
C. Group Call Pickup
D. Directed Call Pickup
Correct Answer: C

QUESTION 96
Cisco SIP IP telephony is implemented on two floors of your company. Afterward, users report intermittent voice issues in calls established between floors. All calls are established, and sometimes they work well, but sometimes there is oneway audio or no audio. You determine that there is a firewall between the floors, and the administrator reports that it is allowing SIP signaling and UDP ports from 20000 to 22000 bidirectionally. What are two possible solutions? (Choose two.)

A. Go to the SIP profile assigned to these IP phones in Cisco Unified CM and change the range of media ports to 16384-32767
B. Ask the firewall administrator to change the ports to TCP.
C. Ask the firewall administrator to change the range of UDP ports to 16384-32767.
D. Go to the SIP profile assigned to these IP phones in Cisco Unified CM and change the range of media ports to 20000-22000.
E. Go to System Parameters in Cisco UCM and change the range of media ports to 20000-22000.

Correct Answer: CD

QUESTION 97
If all patterns below are configured in Cisco UCM which would be used when dialing the pattern “123”?

A. 12!
B. 12X (urgent priority set)
C. 1XX (urgent Priority Set)
D. 12[2-5]

Correct Answer: D

QUESTION 98
An administrator discovers that employees are making unauthorized long-distance and international calls from logged-off Extension Mobility phones when the authorized users are away from their desks. Which two configurations should the administrator configure in the Cisco UCM to avoid this issue? (Choose two.)

A. Remove the long-distance & international pattern’s partitions from the calling search space of the physical phone.
B. Add the long-distance & international pattern’s partitions to the calling search space of the physical phone.
C. Remove the long-distance & international pattern’s partitions from the calling search space of the device profile.
D. Add the long-distance & international pattern’s partitions to the calling search space of the physical phone’s directory number.
E. Add the long-distance & international pattern’s partitions to the calling search space of the device profile.

Correct Answer: AE

QUESTION 99
When a third-party SIP Phone System is dialed inbound across a Cisco Unified Border Element, DTMF is failing. The third-party vendor accepts only out-of-band DTMF. Which configuration should be added to the outgoing dial peer to resolve this issue?

A. dtmf-relay cisco-rtp
B. dtmf-relay h245-signal
C. dtmf-relay sip-kpml
D. dtmf-relay rtp-nte

Correct Answer: C

QUESTION 100
An engineer has two Cisco UCM clusters and wants to integrate them using ILS with TLS Certificates. Cluster A (Pub and 1 Subscriber) will be the hub, and Cluster B (Pub and 1 Subscriber) will be the spoke. Both clusters have self-signed certificates. The engineer has exchanged Publisher A and Subscriber B Tomcat certificates, but the connection fails. What is the cause of the failure?

A. Cluster IDs are not unique.
B. The password is incorrect.
C. The engineer needs to exchange the CallManager certificate.
D. The Tomcat certificate from Cluster B must be the Publisher.

Correct Answer: D