If most of your Cisco studies so far have involved VLANs, routing protocols, IP addressing, and switching, the Cisco CCEA 500-442 exam may feel quite different at first. It still depends heavily on networking knowledge, but the real focus is what happens above the basic network layer: how customer calls enter a contact center, how the platform decides where those calls should go, how agents are selected, how IVR applications interact with the routing system, and how administrators monitor the whole environment.
That is what makes 500-442 interesting. It sits at the intersection of networking, IP telephony, application logic, contact-center operations, and system administration.
The official name of the exam is Administering Cisco Contact Center Enterprise (CCEA). Cisco currently lists it as a 90-minute English-language exam associated with the Unified Contact Center Enterprise Specialization requirements for Systems Engineers.
This distinction is worth understanding from the beginning. CCEA is not intended to replace a broad networking certification such as CCNA. It is much more product- and role-specific. If your goal is to work with Cisco Contact Center Enterprise environments, however, the technical knowledge behind 500-442 can be extremely relevant.
Cisco CCEA 500-442 Exam Overview
Before getting into the technology, here are the main facts candidates should know about the exam.
| Item | Details |
|---|---|
| Exam Code | 500-442 |
| Exam Name | Administering Cisco Contact Center Enterprise (CCEA) |
| Duration | 90 minutes |
| Language | English |
| Main Technology | Cisco Contact Center Enterprise / Unified CCE |
| Primary Skills | CCE architecture, call routing, agent configuration, ICM scripting, precision routing, Finesse, VXML, RONA, and CUIC reporting |
| Official Preparation | Understanding Cisco Contact Center Enterprise Foundations (CCEF) and Administering Cisco Contact Center Enterprise (CCEA) |
Cisco does not build the 500-442 blueprint around traditional routing-and-switching configuration. Instead, it tests whether you understand how a Cisco enterprise contact center is administered and how its major components work together.
Another point worth noting is that Cisco states that exam topics are general guidelines and can change. Always check the official blueprint before scheduling your exam rather than relying entirely on an older study guide or video course.
Is the Cisco CCEA 500-442 Worth It?
The answer depends heavily on the type of networking career you want.
For somebody planning to work only with enterprise LANs, wireless networks, BGP, OSPF, SD-WAN, or data-center switching, CCEA would probably be too specialized. There are other Cisco tracks that align much more closely with those roles.
For someone working around Cisco Unified Communications and Contact Center Enterprise, however, the Cisco 500-442 exam covers skills that are much closer to everyday operational work.
It can be particularly relevant for:
- Contact center administrators
- Cisco collaboration engineers
- Deployment engineers
- Technical support engineers
- Systems engineers
- Voice engineers moving into contact-center technologies
- Students who want to specialize beyond general networking
The value of CCEA therefore comes more from technical specialization than from broad name recognition.
If an organization operates a large Cisco CCE environment, knowing how routing scripts, agent configuration, IVR applications, Finesse, and reporting fit together can make you much more useful than someone who understands IP networking but has never worked through a contact-center call flow.
Cisco 500-442 Exam Topics Explained
The official 500-442 blueprint currently divides the exam into six domains:
| Domain | Weight |
|---|---|
| 1.0 Overview | 20% |
| 2.0 Basic Calls and Agent Settings | 20% |
| 3.0 Configuration and Implementation | 20% |
| 4.0 Advanced Configuration | 20% |
| 5.0 Advanced Features | 10% |
| 6.0 Reporting | 10% |
The weighting tells you something useful about the Cisco CCEA exam. There is no single giant topic you can master while ignoring everything else. Four separate domains each represent 20 percent of the blueprint, so successful preparation requires reasonably balanced knowledge.
1. Overview – 20%
This section includes contact-center fundamentals, CCE components and architecture, call flow, and administration or access tools.
Do not underestimate this domain because it has the word “overview” in its name. Architecture is the foundation for almost every other topic on the exam. If you cannot explain why a Router, Logger, Peripheral Gateway, Unified CM, IVR platform, Finesse server, and reporting system exist, the configuration sections become much harder to understand.
2. Basic Calls and Agent Settings – 20%
This domain moves from architecture into actual contact-center configuration. Candidates need to understand basic call settings, ICM scripting, agent functionality, and call treatment.
This is where concepts such as dialed numbers, call types, routing logic, agents, skill groups, queueing, and IVR treatment start to connect.
3. Configuration and Implementation – 20%
This section focuses on three important operational areas:
- Precision routing
- Agent teams and supervisors
- Cisco Finesse administration
If you are studying only from diagrams, this is the point where a lab becomes especially useful. These topics make much more sense when you can see how business requirements are translated into configuration objects.
4. Advanced Configuration – 20%
The advanced configuration domain covers:
- VXML applications
- Roles and departments
- Ring-No-Answer (RONA)
Each topic connects technical configuration with a real operational requirement. VXML handles voice application logic, roles and departments help organize administration, and RONA addresses a very practical question: what should the system do when a selected agent does not answer?
5. Advanced Features – 10%
The official blueprint describes this area broadly as understanding CCE features beyond the default configuration.
That wording is a good reminder not to study 500-442 as a simple collection of GUI screenshots. You should understand what the platform is trying to accomplish and why an administrator might change the default behavior.
6. Reporting – 10%
The reporting section focuses on Cisco Unified Intelligence Center (CUIC).
Ten percent may not sound like much, but reporting is part of day-to-day contact-center operations. A technically functioning contact center is not enough. Operations teams also need to understand queue performance, agent activity, service levels, call volumes, and historical trends.
Understanding Cisco CCE and UCCE Architecture
One of the best things you can do before attempting 500-442 is learn the architecture well enough to draw a simplified version without looking at documentation.
Cisco’s Unified CCE architecture documentation identifies four major core components:
Router
The Router makes routing decisions. In simple terms, it evaluates the information available about an incoming contact and determines the appropriate destination or resource.
The word “Router” sometimes confuses networking students because this is not an IP router such as an ISR or Catalyst Layer 3 switch. It is an application-level routing component responsible for contact-routing decisions.
Logger
The Logger maintains configuration and contact-center data. It plays an important role in storing information that the CCE environment needs for operation, historical records, and administration.
Peripheral Gateway (PG)
The Peripheral Gateway connects CCE routing intelligence to other systems or peripherals. It plays a major role in CTI integration and communication between CCE and systems such as Unified Communications Manager.
Administration & Data Server
The Administration & Data Server provides administrative and data-related services, including interfaces used for configuration, scripts, real-time information, and historical data.
Those core components do not operate in isolation. A production contact center can also involve technologies such as:
- Cisco Unified Communications Manager (Unified CM / CUCM)
- Cisco Unified Customer Voice Portal (CVP)
- Cisco Virtualized Voice Browser (VVB)
- Cisco Finesse
- Cisco Unified Intelligence Center (CUIC)
- Voice gateways or Cisco Unified Border Element (CUBE)
- Agent phones or soft clients
- Databases and supporting infrastructure
You do not need to treat every product as a completely separate subject. Instead, focus on the relationships between them.
Why Call Flow Matters More Than Memorizing Menus
A contact center becomes much easier to understand once you stop thinking about it as a collection of servers and start thinking in terms of call flow.
A simplified conceptual flow might look like this:
- A customer calls the company’s published telephone number.
- The call enters the organization’s voice infrastructure.
- Call-control and contact-center components identify how the call should be handled.
- IVR logic may collect information such as language, account type, or menu selection.
- CCE evaluates routing logic.
- The system identifies an appropriate queue or agent resource.
- The selected agent receives the interaction through the contact-center desktop environment.
- Reporting systems collect operational information about the interaction.
The real environment is more complicated than these eight steps, but this mental model is extremely useful.
When studying a configuration object, ask yourself four questions:
- Where does this object appear in the call flow?
- Which component uses it?
- What information does it provide?
- What happens if it is configured incorrectly?
That approach is much more effective than memorizing a sequence of mouse clicks.
ICM Scripting: One of the Most Important CCEA Skills
The official CCEA course includes building basic Cisco Intelligent Contact Management (ICM) scripts, and this is one area where hands-on practice pays off quickly.
An ICM script represents routing logic. You can think of it as a visual decision process that answers questions such as:
- What type of customer is calling?
- Is the contact center currently open?
- Which queue should receive this call?
- Are appropriately skilled agents available?
- Should the caller receive an announcement?
- Should the call remain queued?
- Is there an alternative destination?
This is different from conventional software programming, but the same logical thinking applies. Conditions, variables, branching paths, routing targets, and error handling all matter.
For exam preparation, do not simply memorize the names of Script Editor nodes. Work through the business logic behind the script.
For example, imagine a company has English- and Spanish-speaking customers, two product lines, and VIP customers who should receive priority treatment. Before touching the interface, decide what information the routing system needs and how those decisions should be represented in the script.
Once you can translate a business requirement into routing logic, the configuration itself becomes much easier to remember.
Precision Routing
Precision Routing is another major 500-442 topic.
Traditional contact-center routing often revolves around groups of agents with predefined skills. Precision Routing gives administrators a more flexible way to match contacts with agents based on attributes and routing requirements.
Consider an organization that needs an agent who:
- Speaks Spanish
- Supports enterprise customers
- Is trained on a specific product
- Has the appropriate support level
Instead of thinking only in terms of one static group, attribute-based routing can express the requirements of that particular interaction more precisely.
For the CCEA exam, make sure you understand the reasoning behind precision queues and attributes, not just where they appear in the administration interface.
Cisco Finesse: Where Agents Meet the Contact Center
Cisco Finesse is the web-based desktop environment used in Cisco contact-center deployments for agent and supervisor interaction.
From the agent’s perspective, the contact center is not a Router, Logger, or PG. It is the desktop where they change state, receive customer interactions, view information, and perform call-related work.
From an administrator’s perspective, Finesse adds another layer of configuration and integration.
500-442 candidates should understand topics such as:
- Agent and supervisor roles
- Teams
- Agent desktop functionality
- Finesse administration
- How Finesse relates to the underlying CCE environment
The important idea is that Finesse is not the routing brain of CCE. It is part of the agent and supervisor experience and communicates with the contact-center infrastructure that controls agent and call state.
IVR and VXML
A contact center would be inefficient if every customer interaction had to be answered immediately by a human agent. Interactive Voice Response systems allow callers to hear prompts, enter information, navigate menus, and interact with automated applications.
The CCEA blueprint specifically includes Voice XML (VXML) applications.
For a beginner, the easiest way to think about VXML is as a technology used to build interactive voice applications. A VXML application can present prompts, gather input, and participate in the wider contact-center call flow.
The important part for 500-442 is understanding how the voice application relates to CCE routing rather than studying VXML as an isolated programming language.
A useful lab exercise is to follow an interaction from an ICM routing script into a basic VXML application and then back into the contact-routing process.
What Is RONA?
RONA stands for Ring-No-Answer.
Imagine that CCE selects an agent and sends a customer call to that agent, but the agent does not answer. Simply allowing the caller to ring indefinitely would create a terrible customer experience.
RONA provides logic for handling this situation.
When studying RONA, think about the complete operational problem:
- How long should the system wait?
- What happens to the original call?
- What happens to the agent’s state?
- Where should the contact be routed next?
- How does the configuration prevent repeated routing problems?
This is a good example of why CCEA is not purely a networking exam. You are configuring technology around a business process and a customer experience requirement.
Cisco Unified Intelligence Center and Reporting
Cisco Unified Intelligence Center (CUIC) provides reporting capabilities for Cisco contact-center environments.
Administrators and supervisors need data to understand how the contact center is performing. Typical operational questions include:
- How many contacts entered a queue?
- How long did customers wait?
- How many calls were handled?
- How are agents performing?
- When does call volume peak?
- Are service objectives being met?
The official CCEA training includes running CUIC reports, so do not leave reporting until the night before your exam.
You should be comfortable with the purpose of CUIC and how reporting fits into the larger CCE environment.
The Networking Skills Behind Cisco CCEA
Although 500-442 is focused on contact-center administration, basic networking still matters a great deal.
Cisco’s own CCEA training recommends knowledge of networking and infrastructure components, along with working knowledge of Unified Communications Manager and voice gateways.
In practical terms, several networking subjects make CCEA easier to learn.
IP Addressing and Routing
CCE is a distributed application. Its components need reliable IP connectivity. If you are uncomfortable troubleshooting basic Layer 3 connectivity, contact-center troubleshooting becomes much harder.
DNS and NTP
Enterprise applications rely heavily on correct name resolution and synchronized time. These services may look boring compared with routing scripts, but problems here can affect authentication, certificates, logs, and communication between systems.
Voice and SIP Fundamentals
You do not need to become a SIP protocol analyst before studying CCEA, but understanding call signaling, voice gateways, call control, dial plans, and the difference between signaling and media is extremely useful.
QoS
Voice traffic is sensitive to delay, packet loss, and jitter. A contact-center administrator may spend most of the day in application interfaces, but the quality of the underlying IP network still affects the customer experience.
Firewalls and TLS
Modern collaboration systems involve many application-to-application connections. Ports, certificates, trust relationships, and secure communication matter when troubleshooting connectivity between components.
Servers, Active Directory, and Databases
Cisco specifically notes that familiarity with Windows Active Directory, SQL, servers, routers, and switches is helpful for CCEA training.
This is one reason I would not recommend 500-442 as the very first IT exam for someone with no technical background at all.
A Practical Cisco CCEA 500-442 Study Plan
There is no single study schedule that works for everyone, but a structured six-week CCEA study guide is reasonable for someone who already has basic networking and collaboration knowledge.
Week 1: Contact Center Foundations
- Learn basic contact-center terminology.
- Study UCCE/CCE architecture.
- Understand the Router, Logger, PG, and Administration & Data Server.
- Review CUCM and voice-gateway fundamentals.
- Draw a simplified CCE architecture diagram from memory.
Week 2: Basic Call Configuration
- Study dialed numbers and call types.
- Understand media routing concepts.
- Learn basic agent and skill-group configuration.
- Trace several basic inbound call flows.
- Practice explaining the purpose of every object you configure.
Week 3: ICM Scripting
- Become comfortable with Script Editor.
- Build simple routing logic.
- Practice queueing and call treatment.
- Work with conditions and routing decisions.
- Translate business requirements into scripts.
Week 4: Precision Routing and Agent Administration
- Study attributes and precision queues.
- Compare precision routing with skill-based approaches.
- Configure agent teams and supervisors.
- Review Finesse administration.
- Study RONA behavior and timeout considerations.
Week 5: VXML, Advanced Configuration, and Reporting
- Understand basic VXML concepts.
- Follow the relationship between IVR and ICM routing.
- Study roles, departments, and business hours.
- Run and interpret basic CUIC reports.
- Review features outside the most basic/default configuration.
Week 6: Integration and Review
- Revisit every blueprint objective.
- Draw the architecture again without notes.
- Walk through complete call flows.
- Review weak areas instead of rereading everything.
- Practice scenario-based questions.
- Verify the latest Cisco exam blueprint before booking.
What Should You Practice in a CCEA Lab?
For a product-focused exam like 500-442, reading alone is rarely the best preparation. A balanced 500-442 exam preparation strategy should combine concept review with hands-on practice.
If you have access to an authorized CCE training environment, Cisco course lab, employer lab, or legitimate learning platform, try to practice the following tasks:
- Navigate the main CCE administration and scripting tools.
- Identify the purpose of major CCE components.
- Configure a dialed number and call type.
- Build a simple ICM routing script.
- Create or configure agents and skill groups.
- Build basic queueing and call-treatment logic.
- Configure attributes and a precision queue.
- Create agent teams and assign supervisors.
- Explore Finesse administration.
- Configure or examine RONA behavior.
- Build and test a simple VXML application.
- Work with roles, departments, and business hours.
- Run standard CUIC reports.
These exercises closely reflect the skills emphasized by Cisco’s official CCEA training.
One additional exercise is particularly valuable: deliberately introduce a configuration mistake and troubleshoot it.
For example, ask why a call did not reach the intended agent. Was the problem the dialed number? Call type? Script logic? Queue? Agent state? Attribute? Peripheral integration?
That troubleshooting mindset forces you to connect individual configuration objects into a complete system.
Common Cisco CCEA Study Mistakes
1. Memorizing Screenshots
Interface memorization is fragile. Product interfaces change, and scenario questions can be presented differently from the screenshots in a training course.
Learn the underlying object and workflow instead.
2. Ignoring Call Flow
If you cannot describe what happens to a customer interaction from entry to agent delivery, you probably do not understand the architecture deeply enough yet.
3. Treating ICM Scripting as a Minor Topic
Routing logic is central to what a contact center actually does. Spend enough time with scripts that they stop looking like a random collection of nodes.
4. Confusing Network Routing With Contact Routing
IP routers determine how packets move through networks. The CCE Router makes decisions about where customer contacts should be sent. They solve very different problems.
5. Ignoring Reporting
CUIC represents only 10 percent of the published blueprint, but that is still enough to matter. More importantly, reporting is fundamental to real-world contact-center administration.
6. Using Outdated Material Without Checking It
Cisco contact-center platforms have existed for many years, so the internet contains a large amount of documentation for older releases.
Older material can still be useful for learning concepts, but always compare it with the current 500-442 blueprint and current Cisco documentation.
7. Depending on Exam Dumps
Memorizing unauthorized exam questions is a poor way to learn a platform this complex, and Cisco exams are covered by confidentiality requirements.
For CCEA in particular, a candidate who memorizes answers without understanding architecture and call flow will still struggle badly when asked to administer or troubleshoot a real system.
Career Value of the Cisco CCEA 500-442
The career value of 500-442 is best described as narrow but technically meaningful.
A broad certification such as CCNA demonstrates knowledge that can apply to thousands of different network environments. CCEA is different. Its strongest value appears when an employer, customer, or project actually uses Cisco Contact Center Enterprise.
In that environment, CCEA topics map well to responsibilities such as:
- Contact-center administration
- Call-routing changes
- Agent and supervisor management
- Queue configuration
- IVR integration
- Routing-script maintenance
- Finesse administration
- Operational reporting
- Basic CCE troubleshooting
For a network engineer, the combination can also be useful because contact-center problems frequently cross technical boundaries.
A voice-quality issue may actually be a network problem. An agent-login issue may involve application configuration or authentication. A routing issue may involve an ICM script rather than an IP route. A failed integration may involve DNS, TLS, certificates, or a Peripheral Gateway.
Engineers who can move between those layers are valuable because they can troubleshoot the system rather than just one device.
CCEA, UCCE, and the Move Toward Cloud Contact Centers
There is an important career consideration for anyone starting a Cisco contact-center learning path in 2026.
Cisco continues to list the 500-442 CCEA exam, and its skills remain relevant to CCE/UCCE environments. At the same time, Cisco now has a separate certification path focused on its cloud contact-center platform.
The 300-830 CLCCE — Implementing Cisco Collaboration Cloud Customer Experience exam focuses on technologies such as Webex Contact Center, cloud telephony and call routing, tenant configuration, reporting, digital channels, advanced features, and AI. Cisco lists 300-830 as a CCNP Collaboration concentration exam that also earns the Cisco Certified Specialist – Collaboration Cloud Customer Experience certification.
That does not make 500-442 obsolete. It simply means candidates should choose according to the environments they expect to support.
| Your Goal | More Relevant Starting Direction |
|---|---|
| Learn general networking | CCNA and networking fundamentals |
| Work with enterprise Cisco CCE/UCCE | 500-442 CCEA |
| Work with Webex Contact Center and cloud CX | 300-830 CLCCE |
| Become a broader Cisco collaboration engineer | Collaboration fundamentals / CCNP Collaboration path plus contact-center specialization |
For long-term development, learning both the traditional enterprise contact-center architecture and newer cloud CX platforms can be a strong combination. The concepts of call routing, queues, agents, reporting, telephony, and customer interaction do not disappear when the deployment model changes.
Who Should Take the 500-442 Exam?
I would consider 500-442 a good fit if you already understand basic networking and at least some Cisco voice or collaboration concepts and want to specialize in contact centers.
It makes particular sense if:
- Your employer operates Cisco UCCE or CCE.
- You support a Cisco collaboration environment and want to move into contact centers.
- You are joining a project that requires CCE administration skills.
- You are a systems or deployment engineer working with Cisco enterprise contact-center solutions.
- You want to understand the technical mechanics behind enterprise call routing.
I would probably not make it your first certification if you are still learning what an IP address, VLAN, subnet, default gateway, DNS server, or routing table is.
The official CCEA training has no mandatory training prerequisite, but Cisco recommends familiarity with networking, Unified Communications Manager, voice gateways, and basic Unified CCE architecture. That is a good indicator of the technical level at which the material becomes comfortable.
How to Think During the 500-442 Exam
When you encounter a scenario, avoid immediately searching your memory for a menu or command.
First identify the layer of the problem.
Ask yourself:
- Is this a call-entry problem?
- Is it a call-type or routing problem?
- Is the ICM script making the wrong decision?
- Is the target queue or agent configuration incorrect?
- Is this related to precision routing?
- Is the issue at the Finesse or agent layer?
- Does the problem involve IVR/VXML treatment?
- Is RONA behavior involved?
- Is the question asking about reporting rather than routing?
This approach reduces the number of possible answers before you even start thinking about individual configuration options.
It is also the same thought process that makes a good administrator in a real production environment.
Cisco CCEA 500-442 FAQ
Is Cisco 500-442 CCEA still active?
Yes. As of this article’s August 2026 update, Cisco continues to list 500-442 Administering Cisco Contact Center Enterprise (CCEA) in its current exam catalog. Candidates should still verify Cisco’s official exam page before registering because exam availability and blueprints can change.
How long is the Cisco CCEA 500-442 exam?
Cisco lists the exam duration as 90 minutes.
What language is the 500-442 exam available in?
Cisco currently lists English as the exam language.
Do I need CCNA before taking CCEA?
CCNA is not listed as a formal prerequisite for the CCEA training. However, solid networking fundamentals make the material significantly easier to understand. Cisco also recommends familiarity with Unified Communications Manager, voice gateways, and basic Unified CCE architecture.
Is CCEA a good exam for networking beginners?
It can be a good specialization for an early-career engineer, but it is not the easiest starting point for someone with no networking or voice background. Learning basic IP networking and Cisco collaboration concepts first will make 500-442 much more manageable.
Does 500-442 focus on Cisco UCCE?
The official exam is named Administering Cisco Contact Center Enterprise, while Cisco’s CCEA training uses Unified Contact Center Enterprise extensively as the learning environment. Topics include CCE architecture, ICM scripting, agent configuration, precision routing, Finesse, VXML, RONA, and CUIC.
Is 500-442 mainly a networking exam?
No. Networking knowledge is important, but the exam is primarily about administering Cisco Contact Center Enterprise. Candidates need to understand application-level routing, contact-center configuration, agents, IVR, desktop tools, and reporting in addition to the underlying network.
Should I study CCEA or 300-830 CLCCE?
Choose based on the platform you want to support. CCEA 500-442 is aligned with Cisco Contact Center Enterprise/UCCE administration. The 300-830 CLCCE exam focuses on Webex Contact Center and Cisco’s cloud customer-experience technologies. Engineers working across both traditional enterprise and cloud contact centers may eventually benefit from learning both.
What is the hardest part of CCEA?
There is no official Cisco ranking of topic difficulty, and different candidates struggle with different areas. For networking-focused students, the biggest adjustment is often learning to think in terms of application-level call flow and ICM routing logic rather than packet forwarding and network protocols.
Can I pass 500-442 by reading documentation only?
It may be possible for someone with extensive real-world CCE experience, but most learners will benefit from hands-on practice. Tasks such as scripting, precision routing, agent configuration, Finesse administration, VXML integration, RONA configuration, and CUIC reporting are much easier to retain after you have actually worked through them.
Final Thoughts
The Cisco CCEA 500-442 exam is a good example of how broad the networking profession has become.
There is still a network underneath everything, but operating a modern enterprise contact center requires much more than understanding switches and routers. You need to know how telephony, application routing, IVR, databases, agent desktops, reporting tools, and IP infrastructure cooperate to deliver a single customer interaction.
For a student or junior network engineer, that may initially make CCEA look intimidating. The easiest way to approach it is to build the knowledge layer by layer:
architecture → call flow → configuration objects → routing scripts → agents → advanced routing → IVR → reporting → troubleshooting.
Once those pieces start connecting, CCE stops looking like a collection of unrelated Cisco products and starts looking like one system.
That system-level understanding is ultimately more valuable than simply memorizing enough facts to pass 500-442.
Official Cisco Resources
Because Cisco can update exam objectives and certification programs, use the following official resources as your final reference before scheduling the exam:
- Cisco 500-442 CCEA Official Exam Page
- Cisco 500-442 CCEA Official Exam Topics
- Administering Cisco Contact Center Enterprise (CCEA) Training
- Cisco 300-830 CLCCE Official Exam Page
- Cisco Current Exams List
Disclaimer: Exam objectives, certification requirements, products, and exam availability may change. Always verify the latest information on Cisco’s official website before purchasing training materials or scheduling an exam.
