21. An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alterative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
Which would be the BEST option this organization could consider to complete its overall
risk mitigation?
A. Ensure the plan is clear and concise
B. Ensure the availability of data
C. Ensure the plan is tested
D. Ensure the physical security of the sites
Answer: C
22. Which is often a feature of a service value system for a digitally enabled organization?
A. Temporary project teams for product or service development
B. Separate value streams for each product and service
C. Limited interaction between service providers and service consumers
D. Detailed processes, procedures. and work instructions
Answer: B
23. Which high-velocity IT objective can be based on competences. such as improved decision-making, that result from the effective use of IT products and services?
A. Valuable investments
B. Fast development
C. Resilient operations
D. Assured conformance
Answer: C
24. An organization wants to reduce the time it takes to deliver products to its customers.
How would the ‘service validation and testing’ practice contribute to this objective?
A. By including testing in the early stages of the product development lifecycle, and throughout the development
B. By investigating the rate and causes of failed changes which have created delays in previous product development cycles
C. By improving the organization’s understanding of the service and technical and information components to leverage CI/CD capabilities
D. By validating the organization’s customers and market conditions to create a shared understanding among the stakeholders
Answer: A
25. How can a service provider BEST improve its use of the ‘capacity and performance management’ practice to achieve more resilient operations’?
A. By providing a common approach for investigating the causes of incidents
B. By managing knowledge about live products and services
C. By assessing improvement opportunities to reduce technical debt
D. By providing warranty requirements to the software development team
Answer: C
26. What is the MOST LIKELY reason for an organization to delay a transformation to high velocity?
A. The organization needs to maintain high levels of information security
B. The organization is not ready tor a cultural change
C. The organization already uses an Agile approach to software development
D. The organization’s customers value resilience over speed
Answer: B
27. A software development organization only has one design team that is capable of working in an iterative and flexible manner. There are many teams that can do routine software development.
Which project should be assigned to the iterative flexible design team?
A. An update to an application with fixed deliverables in the contract
B. A change to a finance application to support a new tax regulation
C. A mobile application to enable users to manage their finances
D. Control software that will added to a washing machine
Answer: C
28. An organization’s executive management team is trying to build a Lean culture. The line managers in this organization have historically focused on ensuring that employees meet performance quotas and that the employees follow documented procedures. The executive management team is working with line managers to reinforce new ways of thinking, acting, and supporting employees. To do this, they are modelling new behaviors.
Which Two behaviors of the line managers BEST align with Lean culture?
1. Talking directly to employees to understand how work is actually done
2.Asking team leaders to define new procedures that ensure goals will be met
3. Asking team leaders what help employees need and offering that help
4. Using coaching techniques to encourage and incentivize employees
A. 1 and 2
B. 2 and 3
C. 3 and 4
D. 1 and 4
Answer: C
29. An organization’s efforts to maintain high levels of availability have significantly impacted taxability to make tats and frequent changes.
Which action BEST represents how the availability management practice can support both of these aims?
A. Measuring the frequency of component failures
B. Automating the handling of detected events
C. Using chaos engineering techniques
D. Using site reliability engineering techniques
Answer: D
30. An IT department has reduced its lead time for releasing application changes by using continuous integration/continuous delivery (CI/CD). However, there are still delays, particularity at the start of projects as developers wait for environments to be created.
How can the ‘deployment management practice be utilized to minimize these delays?
A. By automating the deployment of infrastructure
B. By authorizing multiple application deployments per day
C. By using blameless post-mortems to identity ways to improve deployments
D. By using Chatops to improve collaboration during deployments
Answer: A
31. A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionally was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?
A. Deployment management
B. Business analysis
C. Service continuity management
D. Problem management
Answer: D
32. A retail organization is in the process of creating and delivering many new and changed products and services. A service to create a new website has a tight deadline, while the Iive ‘point of sale’ service has product backlogs relating to new features which would help to retain customers.
Which practice would MOST help the organization to understand the order these changes should be implemented?
A. Service design
B. Relationship management
C. Service validation and testing
D. Deployment management
Answer: A
33. An organization sells products which have rapidly-changing features and functionality.
The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization’s sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?
A. A/B testing
B. Cost of delay
C. Minimum viable products
D. Return on Investment (Rol)
Answer: C
34. Members of a busy team are frustrated because they often do not have enough time to fully understand what they are doing. They also suspect there is duplication of effort among them. The team has a new manager.
Which is the BEST action for the team’s manager to take?
A. Observe the work and ask questions to see what really happens
B. Ask the team members to fully document their concerns
C. Invest in value stream mapping tools to document workflows
D. Create a continual improvement register to record suggestions
Answer: A
35. A service provider is about to engage in a partnership with a large retailer. They will integrate the retailer’s systems for online shopping.
How can the ‘relationship management practice contribute to this initiative?
A. By negotiating and agreeing with the retailer the service targets for the integrated systems
B. By establishing the communication channels required to support the online shopping services
C. By encouraging behaviors that are consistent with the shared values of both organizations
D. By developing an understanding of the patterns of usage of the online shopping services
Answer: C
36. How can the “business analysis’ practice contribute to a loosely coupled system architecture?
A. By designing how the components of the solution interact
B. By alligning service levels with consumer expectations
C. By translating user needs into requirements for each component
D. By defining the minimal viable requirements for the product
Answer: C
37. An organization has introduced software engineering practices such as continuous integration and continuous delivery in order to accelerate the delivery of its innovative new products and services. The organization needs to balance these new ways of working and continued compliance with internal and external policies.
Which practice would MOST help the organization to achieve this?
A. Service validation and testing
B. Monitoring and event management
C. Problem management
D. Risk management
Answer: D
38. A software development team is experiencing issues understanding the requirements of an unpredictable and fluctuating market. This has resulted in some releases missing valuable features.
Which technique will BEST support the software development team in resolving these issues?
A. Minimal viable product
B. Continual business analysis
C. Chaos engineering
D. Kanban
Answer: B
39. A financial institution has created an app for end users to access their accounts. The software product owner is trying to decide which version of a feature they should invest in next.
Which technique would BEST help with this decision?
A. Minimum viable approach
B. A/B testing
C. Continuous testing
D. Definition of done
Answer: B
40. Which statement about high-velocity IT is CORRECT?
A. The required velocity should be based on the nature of an organization
B. Levels of utility or warranty might have to be sacrificed for higher velocity
C. Organizations should assign a high priority to high-velocity transformations
D. Moving to a high-velocity way of working will reduce costs and risks
Answer: B