1. An organization is creating a release management practice. The new release manager has told development teams that the release management practice will ensure the quick use of improved services after new updated services have been provided to users.
What does this statement describe?
A. A release management process
B. A release management value stream
C. The purpose of the release management practice
D. The practice success factors of the release management practice
Answer: C
2. An organization wants to check that its release management practice is well established and is appalled throughout the organization.
Which is a relevant measure of this?
A. The number of release conformance issues found during regular assessments
B. The percentage of releases which do not result in incidents
C. The percentage of releases which meet the service consumers’ expectations
D. The number of releases which were implemented after the target implementation date
Answer: A
3. A service provider wants to check that the release management practice is fulfilling its purpose.
What evidence should the service provider look for?
A. Aligned roles among the release management, deployment management, and change enablement practices
B. Release models which are regularity reviewed and updated
C. Pre-defined scripts which can be used for the automation of checking whether releases have completed successfully
D. Supplier involvement in release planning and execution
Answer: B
4. What is used to define how a product should be delivered to users in specific circumstances?
A. Push/pull approach
B. A release model
C. Continuous delivery
D. A release
Answer: B
5. What is a set of new service features which will benefit users?
A. A value stream
B. Continuous integration
C. A release
D. Continuous deployment
Answer: C
6. A release manager is collecting the inputs to the release management practice. One of the inputs is information about services which is published to users.
To which aspect of the practice does this input apply?
A. The ‘establishing and maintaining effective approaches to the release of services and service components across the organization’ practice success factor
B. The ‘ensuring an effective release of services and service components in the context of the organization s value streams and service relationships’ practice success factor
C. The ‘release planning and coordination’ process
D. The ‘release model development and improvement’ process
Answer: B
7. A service provider is working with colleagues to document the activities of a new ‘release planning and coordination’ process.
Which is an activity that should be included?
A. Comments collected from users about the preparation they received before a release
B. Rules to be used when checking that a release was delivered according to plan
C. Checks to ensure that changed components are successfully made available to users
D. Information about new service features which have been transferred to production
Answer: C
8. Which is an activity of the ‘release model development and improvement process?
A. Testing the service components and take remedial action as necessary
B. Selecting a release model which fits with the types of changes to be included in the release
C. Checking that an automated notification has been sent to stakeholders
D. Mapping products to services to understand how they fit together
Answer: B
9. A service provider is analysing a service value stream for delivering new product features to users. It has become apparent that users, customers, and product team have different views on whether the new features should be ‘pushed to’ or ‘pulled by’ the users.
At which step of the value stream analysis should these opinions be gathered and
analysed?
A. During the third step, when the scope of the value stream analysis should be determined
B. During the second step, when the stakeholders should be consulted on the value stream purpose
C. During the third step, when the workflow steps of the value stream should be documented
D. During the fourth step, when the value stream map should be reviewed
Answer: B
10. An organization uses a value stream for the ongoing maintenance of a group of services, which involves release management activities. At the start of the execution of the value stream, a decision has to be made about how to perform the release.
Which ITIL practice should be used to make this decision?
A. Release management
B. Service validation and testing
C. Change enablement
D. Deployment management
Answer: A
11. A service provider has an upcoming release which comprises many changes with strong interdependencies.
Which activity will MOST LIKELY involve the role of the release manager?
A. Release instance planning
B. Verification of the release procedures
C. Release verification
D. Release review
Answer: A
12. An organization is considering to introduce a dedicated release management team with is own manager.
Which attributes should the organization have for this approach to be applicable?
A. The organization is small and occasionally has complex releases
B. The organization is large and uses workflows which combine the activities of many practices
C. The organization is medium-sized and has separate processes for each team
D. The organization is large and has a low volume of releases
Answer: B
13. A release manager is about to meet a tool vendor which specializes in monitoring and event management tools.
Which is an example of how these tools will help the release management practice?
A. Understanding the interfaces between business processes and IT services
B. Checking for issues after the releases of changed products
C. Coordinating the release schedule and the change schedule
D. Determining the relationships between products which are part of a release
Answer: B
14. What type of automation tools should be used to trace requirements through to the release in the live environment?
A. Enterprise architecture tools
B. Work planning and prioritization tools
C. Deployment management tools
D. Service configuration tools
Answer: C
15. An organization is using a value stream for the introduction of new services. There are end-to-end workflows which include automated activities from the release management practice and other relevant practices. The organization has discovered that, despite efforts, the various development and project teams are still working in silos and often have connecting objectives.
What is the BEST way for the organization to improve the situation?
A. Introduce proactive communication channels for the service provider which create efficiencies in release management processes
B. Review current release models, create additional models where appropriate, and automate where possible
C. Ensure that release management key metrics are integrated with metrics relating to deployment management and change enablement
D. Automate the release management activates together with development activities
Answer: C
16. A service provider is heavily dependent on a third-party developer.
Which of the service provider’s release management activities will be limited by this situation?
A. Identifying an applicable model for a release instance
B. Developing relationships with user communities
C. Resolving incidents relating to new components in the live environment
D. Choosing which versions of products to include in services
Answer: D
17. A release manager is considering the involvement of third parties in the release management practice.
Which release management activity is likely to be performed by third parties?
A. Implementing changes in line with a release model
B. Analysing compliance restrictions which affect the release of services
C. Aligning the release schedule with the change schedule
D. Reviewing how release planning affects customers
Answer: A
18. An organization is using tools to aggregate records and data across all the ITIL
practices.
Which is the LOWEST capability level that this practice demonstrates?
A. Level 2
B. Level 3
C. Level 4
D. Level 5
Answer: B
19. A service provider has standardized its release management practice. There are not yet
any metrics associated with the practice.
What is the MA XIMUM capability level that this practice demonstrates?
A. Level 2
B. Level 3
C. Level 4
D. Level 5
Answer: B
20. A release manager has received feedback from customers that release cycles are not aligned with their business process updates, and that there are often periods of time during which their business processes are not supported by the correct data.
What is the BEST recommendation for the organization to improve the contribution of releases to business processes, when supported by the focus on value’ guiding principle?
A. Provide an excellent user experience
B. Review the effectiveness of release models
C. Design and optimize all aspects of the practice for the value streams
D. Start with the most important products and services
Answer: C