QUESTION 1
A customer wants to be able to identify and track components of their infrastructure that support their eCommerce service. What ServiceNow products could support this requirement? Choose 3 options.

A. Financial Management
B. Configuration Management (CMDB)
C. Discovery
D. Service Mapping
E. Performance Analytics

Correct Answer: BCD

QUESTION 2
Which module in the Service Catalog application is used to create a new catalog item?

A. Catalog Items
B. Maintain Items
C. Content Items
D. Configuration Items

Correct Answer: A

QUESTION 3
A customer asks you to make the following updates to a form:
1. When Caller field is populated, automatically look up caller location and load it in the Location field.
2. Add notice at the top of the page when the record is submitted.

What type of script would you use to meet this requirement?

A. JavaScript
B. Client script
C. UI script
D. Server script

Correct Answer: B

QUESTION 4
Which path is used on the Filter Navigator to display the list of records from the sys_user table?

A. sys_userview
B. sys_user.list
C. sys_user.display
D. sys_user.do

Correct Answer: B

QUESTION 5
What actions are required to refine the number of records displayed in a list view?

A. Right-click to configure relationship list
B. Add embedded lists and form annotations
C. Select the filter icon and apply conditions
D. Modify field properties and duplicate form views

Correct Answer: C

QUESTION 6
What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?

A. Many to Many
B. One to Many
C. Extended
D. Database View

Correct Answer: A

QUESTION 7
What is the purpose of an application scope?

A. Scope determines which parts of an application are available for use by other applications in ServiceNow
B. Scope determines the functionality of core services in the platform
C. Scope determines all applications access each other’s tables and business logic
D. Scope prevents applications from changing their own tables and business logic

Correct Answer: A

QUESTION 8
Which sequence of actions applies an update set to an instance?

A. Preview, Retrieve, Commit
B. Retrieve, Commit, Preview
C. Preview, Save, Commit
D. Retrieve, Preview, Commit

Correct Answer: D

QUESTION 9
In a Knowledge Base record, where can an administrator find the User Criteria for who can read the articles?

A. From the Can Access tab
B. From the Can Read tab
C. From the Accessible to tab
D. From the Available to tab

Correct Answer: B

QUESTION 10
Tables may have a One to Many relationship. From the Service Catalog, what are examples of tables having a one to many relationships? Choose 3 options.

A. One Requested Item can have many Approvals
B. One Cart can have many Requests
C. One Approval can have many Requests
D. One Requested Item can have many Catalog Tasks
E. One Request can have many Requested Items

Correct Answer: ADE

QUESTION 11
What are the components that make up a filter condition? Choose 3 options.

A. Column
B. Value
C. Operator
D. Field
E. Match Criteria

Correct Answer: ABC

QUESTION 12
Which events are used for monitoring and logging in the the Security Center? Choose 2 options.

A. Table creation
B. Impersonation
C. Failed login
D. User deletion

Correct Answer: BC

QUESTION 13
Which feature can be used to give users the choice to easily populate the most-used fields for a specific table?

A. Formatter
B. Reference type fields
C. Tags
D. Template

Correct Answer: D

QUESTION 14
Who does the ‘data controller’ refer to in the Shared Responsibility Model?

A. Customer
B. Service Now
C. Datacenter partners

Correct Answer: A

QUESTION 15
What process allows users to create, categorize, review, approve and browse important information in a centralized location that is shared by the entire organization?

A. Knowledge-Centered Management
B. Knowledge Management
C. Business Information Management
D. Self Service Management
E. Information Portal Management

Correct Answer: B

QUESTION 16
On a Catalog Task record, how would an administrator change the priority choice options?

A. Right-click the Priority Label > select Configure Lists
B. In the Context menu of the form, select Configure Options
C. Open the Data Dictionary > select Values
D. Right-click the Priority Label > select Configure Choices

Correct Answer: D

QUESTION 17
How are Access Control rules evaluated?

A. Rules are evaluated using roles. The role with the most permissions evaluates the rules first.
B. Rules are evaluated from the general to the specific, so a table rule must be active to continue.
C. If more than one rule applies to a row, the older rule is evaluated first.
D. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed.

Correct Answer: D

QUESTION 18
Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?

A. A Task can trigger many Workflows; and a Workflow can trigger many Tasks.
B. Vendors can sell multiple products; and products can be sold by multiple vendors.
C. A Configuration Item can belong to multiple Classes; and Classes can contain multiple Configuration Items.
D. Requests can contain many Items; and Items can be any item from the catalog.

Correct Answer: C

QUESTION 19
Which feature can be used to categorize a set of records from a list and make them visible to other users?

A. History
B. Activity Formatter
C. Favorites
D. Tags

Correct Answer: D

QUESTION 20
A Catalog Administrator is asked to create an option in the Service Catalog, which will allow a user to select Get Help and input their issue on a form.
Which feature achieves this?

A. Create a Content Item
B. Create a Record Producer
C. Create an Order Guide
D. Create a Catalog Item

Correct Answer: B