ITIL Foundation (Version 5)

ITIL Foundation (Version 5) is the entry-level certification for professionals and students who want to build a solid understanding of modern IT service management, digital product management, and value creation. The latest version of ITIL reflects how organizations now work across cloud platforms, automation, artificial intelligence, digital products, service operations, governance, and continual improvement.

This certification is suitable for beginners as well as IT professionals who want to develop a broader management perspective. It introduces important concepts including the ITIL Value System, guiding principles, value co-creation, the four dimensions of product and service management, continual improvement, and the Product and Service Lifecycle.

ITIL Foundation (Version 5) Exam Information

• Exam Format: Multiple-choice questions
• Number of Questions: 40
• Exam Duration: 60 minutes
• Passing Score: 65% (26 correct answers out of 40)
• Exam Type: Closed book
• Level: Foundation / Entry Level

The ITIL Foundation Version 5 exam is designed to confirm that candidates understand the essential principles and terminology needed to work effectively in modern digital and IT-enabled organizations. Rather than focusing only on traditional IT processes, Version 5 places greater emphasis on integrated product and service management, customer outcomes, governance, AI-enabled environments, and end-to-end lifecycle thinking.

Who Should Take ITIL Foundation (Version 5)?

This certification is particularly relevant for:

• Students preparing for a career in IT or project management
• IT support and service desk professionals
• Junior project managers and project coordinators
• IT service management professionals
• Business analysts and consultants
• Cloud, DevOps, and infrastructure professionals
• Digital product and service management professionals
• Anyone seeking an internationally recognized ITSM certification

What Will You Learn?

While preparing for ITIL Foundation (Version 5), candidates develop an understanding of how organizations create value through digital products and services. Key areas include value co-creation, governance, service relationships, management practices, continual improvement, technology and information, partners and suppliers, and the eight-stage Product and Service Lifecycle: Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support.

These concepts can help candidates understand how development, operations, customer support, suppliers, cloud technologies, AI, and business requirements work together to deliver successful outcomes.