ITIL 4 Specialist: Collaborate, Assure and Improve

The ITIL 4 Specialist: Collaborate, Assure and Improve certification is designed for IT professionals who want to strengthen their practical knowledge of service management across five important ITIL practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management.

This specialist module focuses on how organizations build productive stakeholder relationships, manage suppliers effectively, define meaningful service levels, protect information, and continuously improve services. It is particularly relevant for IT service managers, project managers, service delivery professionals, consultants, vendor managers, and candidates working toward the ITIL 4 Practice Manager designation.

What You Will Learn

• How to build and maintain effective stakeholder relationships
• How to evaluate and manage supplier performance
• How to define, monitor, and improve service levels
• How continual improvement supports long-term service value
• How information security management protects business information and services
• How the five practices interact within ITIL service value streams

ITIL 4 Collaborate, Assure and Improve Exam Overview

• Exam Questions: 60 multiple-choice questions
• Exam Duration: 90 minutes
• Passing Score: 65%
• Exam Type: Closed book
• Certification Body: PeopleCert